Lifestyle Relationship Manager (Officer)

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country We empower our employees to manage their financial well-being and help them plan for the future Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally. Shape your Career with Citi Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services, and digital capabilities to clients across the full spectrum of consumer banking needs worldwide. A sophisticated individual should be someone who understands the motivation of UHNW clients and be able to interpret client requests, to engage the right resources to deliver on the client experience. The individual needs to understand the importance of the dual role he/she plays: To be the Citi ULTIMA brand custodian when interacting with clients To be the client custodian when working through internal linkages and partners to deliver on client requests Scope of Responsibilities: Be the single most important point of contact for customers with regards to their credit cards servicing and lifestyle management needs Have a keen understanding of the travel and lifestyle preferences of high net worth individuals Work with external servicing partners so that to ensure that clients needs are met not just reactively but also proactively Handle customer complaints and take relevant remedial actions in real time; anticipate any such instance that may require proactive approach rather than post facto Establish close working relationships with operations and affiliated businesses for smooth back end operations Ensure all activities are in compliance with Monetary Authority of Singapore (MAS) and Bank Guideline Be the key driver of business goals on service and sales on the ULTIMA card product in Singapore Support initiatives that drive improvement of customer satisfaction scores Qualifications Required: Experience in relationship management and client handling of 5-8 years Keen interest in travel and lifestyle with prior knowledge of the travel, luxury and hotel industry dynamics University/undergraduate degree Key Competencies Required: Strong problem handling and resolution skills with ability to manage client expectations simultaneously Strong general knowledge of topics ranging from politics, finance, high net worth competitive landscape and appreciation of lifestyle preferences of this segment of clients Ability to create strong individual presence and confidence Ability to multitask and perform under highest level of service High level of networking skills Good communication and presentation skills ------------------------------------------------------ Job Family Group: Consumer Sales ------------------------------------------------------ Job Family: Consumer Product Sales ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.