Lifestyles Concierge

Job description

Essential Job Duties and Responsibilities: Description: Footer Overall, Purpose of the Job: You will respond to customer requests that our clients have by phone or email. The company is required to provide a wide range of services including dining, entertainment, travel, golf and other sports-related reservations and shopping arrangements. Specific Duties: Review customer information in the internal system and register requests. Understand detailed customer requests (priorities, preferences, etc.) and propose content in line with those requests using internal resources, etc. Requests are handled accurately and promptly, working as a team. Outbound calls to customers to introduce concierge services and other benefits available. Attend meetings and trainings as needed to learn new information about clients and how to assist them. To make a positive impression every time you use our concierge service, always be professional and attentive in your interactions with our attentive service. Required Work Experience and Background: 2+ years of service experience in the hospitality industry such as call centers, travel, hotels, food, and beverage , etc. Able to think customer first. High communication and negotiation skills Able to think and act independently. Always behave in a logical and calm manner. Ability to multitask and handle things with attention to detail. Able to collaborate with other members of the team without taking on too many tasks alone. Interested in lifestyle (shopping, sports, culture, travel, etc.) with a global perspective. PC skills: Word, Excel, PowerPoint, Outlook Junior college or vocational school graduate or higher Required Languages : Excellent written and oral Japanese & English Language