Lifestyles Concierge

Job description

Aspire Lifestyles Thailand is a global leader in concierge and lifestyle services. We support high net worth individuals by delivering personalized, premium services—from restaurant and hotel reservations to complex travel planning and exclusive lifestyle experiences worldwide. We are seeking a Lifestyle Concierge to act as the primary point of contact for our clients, delivering exceptional service and tailored solutions. This role is ideal for individuals who are passionate about customer service, enjoy problem-solving, and have a strong interest in global lifestyle trends Location: GPF Witthayu Towers (Within walking distance from BTS Ploenchit & MRT Lumphini) 📌 Important Working Conditions Before applying, please ensure you are comfortable with the following: Rotating shift schedule (5 working days per week) Required to work on weekends and public holidays as assigned Must be able to work morning, afternoon, and night shifts 100% on-site position Key Responsibilities: Handle customer requests via phone, email, and/or chat channels Research and fulfill requests across dining, entertainment, travel, sports & recreation, shopping, roadside assistance, home services, and unique lifestyle needs Provide accurate, timely, and professional responses to inquiries and complaints Ensure service delivery aligns with contractual scope and communicate any limitations effectively Participate in team meetings and training sessions to stay updated on client requirements Utilize internal systems and web-based tools to manage customer data and service requests Adhere to company and client policies in all customer interactions Safeguard customer data and escalate issues when necessary Requirements: Bachelor’s degree in any field (or equivalent work experience) Previous customer service or call center experience is an advantage (0–2 years acceptable for entry-level roles) Fluent in Thai with good command of English (spoken and written) Strong communication and active listening skills Ability to handle high-volume calls and multitask effectively Good problem-solving skills with a service-oriented mindset Basic computer skills (MS Office, CRM systems, web research) Ability to work in a shift-based environment (including weekends and night shifts) Strong attention to detail and accuracy in handling customer information Positive attitude, patience, and emotional resilience when dealing with customers Team player with good interpersonal skills Essential Job Duties and Responsibilities: Description: Footer