LIMS IT Super User

Job description

Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description The LIMS IT Super User / Analyst is responsible for supporting the effective use, configuration, documentation, data quality, and continuous improvement of the Laboratory Information Management System (LIMS). Reporting to the LIMS Manager, this role serves as a hands-on functional and technical support resource for laboratory operations, business users, and IT partners. The position assists with requirements gathering, user acceptance testing, issue troubleshooting, LIMS master data/configuration updates, EDD specifications, reporting/data delivery support, and end-user training. This role is an individual contributor position and does not include direct people management, hiring, termination, performance management, budget ownership, or supervisory responsibilities. Provide day-to-day functional support for the CLS LIMS application, including user questions, routine troubleshooting, issue intake, and escalation of complex items to the LIMS Manager, IT, vendor, or development team as appropriate. Configure and maintain assigned LIMS master data and operational setup items such as test schemes/methods, product specifications, QC templates, workflow options, user profiles/roles, and related reference data in accordance with approved standards. Support laboratory operations and business users during LIMS adoption, enhancement releases, onboarding activities, and process changes by helping gather requirements, document needs, validate expected behavior, and support user acceptance testing. Monitor data quality, investigate data discrepancies, perform routine validation checks, and support corrective actions to maintain accurate laboratory, client, reporting, and operational data within LIMS and connected processes. Support LIMS-related electronic data delivery, reporting, data mapping, and integration activities between laboratory systems, client reporting formats, instruments, ERP, APIs, secure file transfers, or other approved data exchange processes. Create and maintain LIMS documentation, work instructions, SOP updates, configuration notes, training materials, issue logs, and knowledge articles to support consistent usage and knowledge continuity. Train and coach end users on approved LIMS processes and standard work; share system knowledge as a super user without direct people management, hiring, performance management, or supervisory responsibilities. Identify opportunities for workflow improvement, automation, usability enhancements, and standardization; provide recommendations and supporting analysis to the LIMS Manager for prioritization. Perform other duties as assigned. Qualifications Education and Experience Bachelor's degree in Information Technology, Computer Science, Laboratory Science, Chemistry, or related discipline; equivalent relevant experience may be considered where appropriate. 7+ years of experience supporting LIMS, laboratory systems, data operations, systems support, or similar technical/laboratory-focused roles. Hands-on experience or strong working knowledge of laboratory workflows, sample lifecycle, test methods, specifications, quality control, reporting, or regulated laboratory operations. Experience supporting application configuration, user acceptance testing, issue troubleshooting, requirements gathering, or release/change support. Knowledge of SQL or ability to run queries/reports for data validation, troubleshooting, or analysis. Experience translating and documenting business and/or client requirements into IT system requirements. Experience with Laboratory Information Management Systems (LIMS), preferably including Promium/CLS/Horizon LIMS configuration or super-user support. Familiarity with electronic file formats such as CSV, XML, JSON, TXT, Excel, EDD templates, or client/regulatory data formats. Familiarity with secure file transfer protocols, APIs, EDI, automated data exchange, or system integrations. Understanding of data governance, audit controls, validation procedures, and compliance expectations in regulated environments such as GxP, FDA, ISO, EPA, or similar standards, where applicable. Experience with production laboratory operations or laboratory support. Knowledge/ Skills/ Abilities Language Skills – Advanced English, required Computer Skills – Advanced LIMS, required Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment. Must be able to read, understand, document, and follow work instructions in a safe, accurate, and timely manner Strong customer service orientation and ability to support internal laboratory and business users professionally Ability to work under minimum supervision while knowing when to escalate issues appropriately Ability to work effectively in a team environment and as an individual contributor Excellent analytical, reasoning, troubleshooting, and problem-solving skills Excellent organizational and time management skills with ability to prioritize competing support needs Excellent verbal and written communication and interpersonal skills Highly focused attention to detail and commitment to data quality, documentation quality, and process consistency Ability to collaborate with laboratory operations, IT, business stakeholders, vendors, and client-facing teams as needed Ability to create clear documentation, job aids, process diagrams, configuration notes, and specifications Travel Occasional travel required (5%-33%) Physical Demands of the Job Stand Frequent (34% - 66%) Move or traverse Occasional (5% - 33%) Use hands Frequent (34% - 66%) Reach with hands and arms Occasional (5% - 33%) Climb or balance Never (0%) Stoop, kneel, crouch or crawl Never (0%) Talk/hear Frequent (34% - 66%) Taste/Smell Never (0%) Lift/carry/push/pull Occasional (5% - 33%) Keyboarding Frequent (34% - 66%) Ability to focus on task Frequent (34% - 66%) Visual strain Never (0%) Tasks requiring medium physical effort, for example lifting 10 kgs to 20 kgs Occasional (5% - 33%) Compensation The expected salary range for this position is $90,000 – $120,000 annually. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications. Our Benefits We care about your total well-being and will support you with the following, subject to your location and role. Health: Medical, dental and vision insurance, life insurance, employee assistance programs. Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment). Happiness: Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program Work-Life Balance: Paid-time off and family leave In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants. Position anticipated to close October 1, 2026. Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability. All your information will be kept confidential according to EEO guidelines.