Lineservice Supervisor

Job description

SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. Get to know us: YOUR FUTURE AT SKYSERVICE: Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams! SUMMARY OF RESPONSIBILITIES: Ongoing management of the relationship and communication within the Line Service teams in an effort to create cohesive relationships; Provide leadership support and direction to both Line Crew on a daily basis; Manage agreed upon accountabilities with direct reports & provide fair and impartial annual performance reviews; Coach and provide direction to employees to ensure consistent quality completion of responsibilities; Validate customer concerns, ensuring prompt correspondence and resolution; Establish and maintain positive rapport/ relationships with airport, vendors, and all other pertinent partners; Develop a full understanding of the Maintenance department’s general operations in the interest of maintaining effective relationships; Manage operational employees: scheduling, timekeeping, vacation and overtime requirements while maintaining budgeted allocations; Participate in base meetings, providing support and feedback to the base team; Ongoing facilitation of communication between, Line Crew, CSRs, & Maintenance teams to accelerate interconnected operations; Communicate to staff all information from various sources as required, such as: Corporate, HR, Finance, Sales and Skyservice Management to ensure any operational impacts are identified and actioned; Manage operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants; Monitor and council Line Crew on any operational delays, investigate and follow up with corrective actions; Participate in information gathering for occurrence report investigations & closings; Ensure all facets of the operation comply with security, safety regulations and procedures; Liaise with Line Crew to ensure optimum ramp positioning and hangar stacking, always taking into account the space parameters in the assigned areas; Lead by example – perform duties in accordance with established policies and procedures while giving primary consideration to safety protocols; Other duties as assigned. QUALIFICATIONS AND SKILLS REQUIRED: 5 – 7 years’ experience in a role in Lineservice including intimate knowledge of Aviation/ FBO or Commercial ramp experience. Strong knowledge of software programs related to the function. Superior customer service and interpersonal / relationship skills. Strong supervisory skills including ability to motivate, train, and retain. Collaborative attitude. Strong computer skills. Flexible to work additional hours and be on call as required as well as ability to work under pressure. Post-secondary education considered an asset. Professionalism and decision-making skills. Benefits: Our perks and benefits include but are not limited to: 401(k) plan with employer match; Health, dental and vision insurance; Life insurance; Paid time off. Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.