Litigation Operations Manager

Job description

Our Story TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike. Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability. We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here. The Opportunity The Litigation Operations Manager is responsible for the operational execution of Top Dog Law's litigation function across all active states. This role serves as the primary implementation layer between firm leadership and state- level litigation teams. A core responsibility of this role is the direct oversight, training, and accountability of Litigation Team Leads in each state, ensuring uniformity in how cases are managed from litigation through trial. What You Will Own Team Lead Oversight & Development Directly supervise Litigation Team Leads across all active states (FL, GA, MS, AZ, LA, NY, TN, IL) Implement onboarding and ongoing training programs for all Team Leads, ensuring mastery of firm SOPs, Filevine workflows, phase movement standards, and performance expectations Conduct regular one-on-ones and performance reviews with Team Leads to identify gaps, address concerns, and drive professional development Serve as the primary escalation point for Team Leads on case-level operational issues Identify and develop high-performing paralegals and litigation staff for Team Lead succession Litigation Operations Implementation Implement and enforce firm-wide litigation SOPs across all states, adapting for state-specific court rules and procedural requirements Monitor compliance with phase timing benchmarks from filing through trial; escalate bottlenecks to the Regional Operations team. Oversee daily operational workflows including task management, deadline tracking, court filing compliance, and case phase movement Partner with Team Leads to ensure caseload assignments are balanced against capacity and case complexity Coordinate cross-state operational initiatives, ensuring consistent execution regardless of jurisdiction Training & Standards Design and deliver litigation-specific training for Team Leads and litigation staff on Filevine, case management protocols, court procedures, and SOL compliance. Maintain and update litigation SOPs, playbooks, and reference materials as court rules, firm processes, or case management systems evolve. Facilitate regular Team Lead meetings to share best practices, surface operational challenges, and reinforce firm standards Support the rollout of new tools, systems, and workflows ensuring Team Leads are fully trained and held accountable to adoption Data & Reporting Monitor litigation performance metrics across states using Filevine and BigQuery dashboards Prepare regular operational reports for Law Firm Operations on phase velocity, caseload health, task completion rates, and Team Lead performance Identify trends and anomalies in case data and initiate corrective action at the Team Lead level before issues escalate What You Bring Required: 5+ years of experience in personal injury litigation operations, legal operations management, or a senior paralegal leadership role Prior experience supervising or training litigation staff across multiple offices or jurisdictions strongly preferred Deep familiarity with litigation case management platforms; Filevine experience a plus Strong working knowledge of personal injury litigation workflows — from filing through trial — across multiple states Demonstrated ability to implement SOPs, hold teams accountable to standards, and drive performance through others Comfortable working with data and performance metrics; ability to read dashboards and translate findings into operational action Excellent written and verbal communication skills; able to work effectively with attorneys, paralegals, and firm leadership Who Thrives Here (Core Values) We don't hire on resumes alone. We hire for competence, character, and mindset. Embrace Change: Open to feedback, embracing change, and always asking "what's next?" Committed: You care deeply, have your teammates' backs, and show up to build something lasting. No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door. Ownership: You do what you say, follow through, and treat the business like it's yours. Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact. What We Offer Base Salary: $105,000 - $125,000, commensurate with experience Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor. Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave. Equal Opportunity Employer We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. DISCLAIMER: TopDog Technologies, Inc. [TopDog Law, P.A.] [TopDog Law SE, PLLC] ("TopDog") may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates for employment positions, including whether to advance a candidate in the application process. These tools assess job-related qualifications and characteristics—such as work experience, education, and skills relevant to the position as described in the job posting—based on information you provide in your application materials (e.g., resume, application responses, and other submitted materials, if any). All adverse decisions affecting your candidacy are reviewed by a human member of our Talent Acquisition team before being finalized. AI does not make the final decision on your candidacy. If you have questions about this notice, wish to request additional information about how AI was used in a decision affecting you, wish to request correction of inaccurate data, or need a reasonable accommodation that is required by law regarding TopDog Law's use of these tools, please contact: Talent Acquisition Department | [recruitment@topdoglaw.com #LI-Remote