Live Operation (Moderator) - Specialist (Freelancer)

Job description

**Responsibilities:** - **Technical Expertise:** - Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches. - Monitor live streams for any technical issues or disruptions, and take swift action to resolve them. - Maintain a strong understanding of streaming protocols and best practices across various platforms. - **Content Moderation:** - Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines. - Manage comments promptly to maintain a positive and inclusive environment for viewers. - Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention. - **Stream Support:** - Assist the live anchor with pre-stream preparations, including setting up equipment and testing software. - Monitor scripts and product information to ensure accuracy and provide real-time support during the stream. - Generate reports on live stream performance metrics (viewership, engagement) for post-analysis. - **Teamwork and Communication:** - Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience. - Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members. - Maintain a positive and professional demeanor within the team environment. **Qualifications:** - Excellent attention to detail and ability to identify and address potential problems proactively. - A keen eye for inappropriate content and a commitment to maintaining a positive online environment. - Effective communication and collaboration skills to work seamlessly within a team. - Ability to stay calm under pressure and make quick decisions in fast-paced situations. - Proficient in (Thai, and English) to understand viewer comments and communicate effectively. - Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus). - Graduating from relevant fields of study would be preferred.