Live Ops Specialist

Job description

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives. ABOUT THE ROLE We're hiring a Live Ops Specialist to help us scale Modo Boxes, our newest product on the gaming platform. You'll own the day-to-day build, configuration, and QA of the boxes that ship to players, along with the catalog items that go inside them. This is hands-on, precision work. You'll take briefs from our Live Ops Lead and stakeholders across the company, turn them into correctly configured boxes, and get them out the door clean and on schedule. The volume is real and the details matter, so we're looking for someone who takes pride in getting it right and isn't afraid to push back when a brief doesn't add up. WHAT YOU'LL DO - Build and configure Modo Boxes: contents, drop rates, eligibility rules, schedules, and player-facing copy - QA each box before launch and fix issues before they go live - Create the catalog items that feed into boxes, both physical and virtual, with clean metadata and economy parameters - Keep the catalog organized so nothing gets lost, duplicated, or stale - Sanity-check the math and configuration on every build - Flag problems early: wrong drop rates, broken eligibility, conflicting events, unclear briefs - Coordinate with the Live Ops Lead, Design, Product, and Engineering as needed - Track how your boxes performed after launch and bring ideas for what to try next - Contribute to checklists, templates, and docs that make the team faster WHAT WE'RE LOOKING FOR - 2+ years in live ops, game operations, CMS configuration, or a similar back-office role - Strong attention to detail and a methodical approach to high-volume, precision work - Critical thinking. You question briefs, double-check your own math, and catch problems before they go live - Comfortable managing multiple builds in parallel without losing track - Clear written communication and ability to give and take constructive feedback - Genuine interest in games and live operations NICE TO HAVE - Experience with live ops tooling, CMS platforms, or virtual economies - Background in mobile games, social casino, or another live ops product - Comfortable in spreadsheets for QA'ing economy values - Experience writing process docs or building templates for repeatable work Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com http://yourcompany.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process. If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to recruiting@arbinteractive.com for verification before responding or clicking any links.