Live Service Coordinator

Job description

Pearl Abyss America, Inc. – the team behind Black Desert and Crimson Desert as well as the upcoming titles DokeV and Plan8 – is seeking a high-performing, detail-oriented, and quality-obsessed Live Service Coordinator to help accelerate our gaming reach to millions of players across all platforms (PC and Console) in North America. The video game industry is transforming how players are entertained, communicate with each other, and interact on their digital devices. Our company is looking for a Live Service Coordinator with an entrepreneurial spirit and relentless tenacity to get things done. You’ll be instrumental in conveying feedback, trends, and updates to both internal departments and our global player community to ensure a seamless and engaging gaming experience. Our Live Specialist Coordinators genuinely love video games, the players, and their communities; their passion for games helps them improve the quality of the game’s live service. In this role, you will actively coordinate between international teams, translating critical game data and community reports to ensure our live service meets the highest standards of quality. This position offers an unparalleled opportunity to ensure all of Pearl Abyss’ current and future titles will achieve North American goals. LOCATION : Manhattan Beach, CA (On-site) JOB TYPE : Full-time PAY RANGE : $21 - $25 per hour RESPONSIBILITIES Coordinate effective communication between teams and offices across multiple countries to enhance collaboration and improve project execution Translate content updates, project plans, patch notes, community reports, and internal communication between English and Korean Work closely with the Live Service Specialists, Community Managers, and Customer Support to summarize and translate feedback and suggestions for game improvement from the community Prepare for and assist with regular game maintenance and game notice creation Perform other related duties and special projects as assigned MINIMUM QUALIFICATIONS Bilingual English/Korean fluency is required Bachelor’s degree OR proven professional translating experience *May require evening and weekend hours PREFERRED QUALIFICATIONS Avid Black Desert player Passion for video games with an interest in MMORPGs PEARL ABYSS AMERICA BENEFITS In addition to having a great culture, some of our benefits include: Healthcare plan (medical, dental, and vision) 100% covered by the company for you and up to 3 of your dependents Life insurance (basic, voluntary, and AD&D) Retirement plan (401k) – company matching up to 5% Pet insurance covered by the company for our employees’ pets (up to 3 pets) Lifestyle Wallet - $170/month individual allowance Tiny Human Wallet - $500/month child subsidy Paid time off (PTO) – vacation, sick days, public holidays, and winter break Family leave (maternity and paternity) Company-sponsored Korean classes Free gym access in the company office building Free lunch in the office Stocked kitchen Regular team outings, company events, and more! Pearl Abyss America is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. To all recruitment agencies: Pearl Abyss does not accept agency resumes. Please do not forward resumes to our jobs alias, Pearl Abyss employees, or any other organization location. Pearl Abyss is not responsible for any fees related to unsolicited resumes.