Living Donor Outreach Specialist

Job description

SUMMARY Under the general supervision of the Transplant Administrator, the Living Donor Outreach Specialist serves as the primary community-facing representative for the Living Donor Program. This role is responsible for expanding awareness of living kidney donation, increasing referral volume, and strengthening relationships with community partners, patients, and referring providers. The role also supports donor engagement and navigation throughout the evaluation process, ensuring a responsive, informed, and patient-centered experience from initial inquiry through donation. PRINCIPAL DUTIES AND RESPONSIBILITIES Community Outreach & Program Growth Conduct outreach to increase awareness of living kidney donation. Deliver presentations to community groups, dialysis centers, patients, and providers. Represent the program at health fairs and outreach events. Build and maintain referral networks and partnerships. Support marketing and digital outreach efforts. Promote donor advocacy and engagement initiatives. Identify barriers and opportunities to improve donation access. Donor Engagement & Navigation Support donor follow-up and communication throughout the evaluation process. Assist with donor education materials (in-person, virtual, off-site) Guide donors through evaluation appointments and clinic flow. Ensure a supportive and patient-centered donor experience. Coordination, Scheduling & Administration Manage referrals and maintain donor tracking systems. Schedule evaluations, follow-ups, and testing (CT, GTT, ABPM, fast-track, same-day visits) Obtain and organize medical records (PMH) and donor documentation. Prepare charts, packets, binders, and pre-op materials. Track labs, crossmatches (XMs), and required testing completion. Maintain donor databases (Excel or similar systems) Support committee meetings, documentation, billing tasks, and correspondence. Data, Quality & Program Support Track referrals, outreach activity, and conversion metrics. Support quality improvement and program development initiatives. Maintain accurate reporting and donor tracking systems. QUALIFICATIONS Associate’s degree required, Bachelor’s degree in healthcare, communications, public health, or related field preferred. 2–4 years of experience in healthcare coordination, outreach, or patient engagement preferred Strong communication, presentation, and people skills Excellent organization and attention to detail Ability to manage both field outreach and administrative responsibilities. Proficiency in Microsoft Office Ability to work independently and within a multidisciplinary team. Pay Range: $50,523.20-$83,345.60 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: 3 days TBD Work Shift: Day Daily Hours: 8 hours Driving Required: Yes