Position Objectives: Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.What You’ll Do1. Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needsFile and update reports for delayed, damaged, or missing baggage using systems like World TracerCommunicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangementsEnsure a professional and empathetic passenger experience while resolving baggage issues under time pressureCoordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfersPrepare and maintain the baggage service office and bagroom in a clean, organized, and operational stateSupport boarding operations, including special service assistance and communication with gate agentsMonitor flight arrivals to proactively assist with irregular operations and expedite baggage handlingCollaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheldRespond to baggage claim escalations in a calm and solutions-focused mannerMaintain documentation accuracy and follow all airport, TSA, and airline proceduresDeliver excellent customer service in a fast-paced, international terminalRequirementsWhat You BringClear written and verbal communication (email coordination required)Fluent English communication skills—verbal and writtenProficiency or familiarity with WorldTracer (strongly preferred)Strong customer service, coordination, and problem-solving skillsAbility to manage stressful situations calmly and effectivelyAttention to detail and organizational skillsComputer literacy and fast, accurate data entryPhysical ability to lift up to 50 lbs and work on your feet for extended periodsFlexibility to work weekends, evenings, and holidaysLegally authorized to work in the U.S.Must pass a background check and attend paid trainingScheduleMust be available to work at least 4 days per week, including weekends and holidaysShifts may include afternoons, evenings, or nightsBenefitsPay & BenefitsHourly Rate: $23.15 per hour + Shift Premium B ($1) Medical, Dental, and Vision Insurance401(k) Retirement PlanPaid Time Off (PTO)Paid TrainingUniform ProvidedParking DiscountReferral Bonus Program
Position Objectives:
Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.
What You’ll Do
1. Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs
- File and update reports for delayed, damaged, or missing baggage using systems like World Tracer
- Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements
- Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure
- Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers
- Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state
- Support boarding operations, including special service assistance and communication with gate agents
- Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling
- Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld
- Respond to baggage claim escalations in a calm and solutions-focused manner
- Maintain documentation accuracy and follow all airport, TSA, and airline procedures
- Deliver excellent customer service in a fast-paced, international terminal
Requirements
What You Bring
- Clear written and verbal communication (email coordination required)
- Fluent English communication skills—verbal and written
- Proficiency or familiarity with WorldTracer (strongly preferred)
- Strong customer service, coordination, and problem-solving skills
- Ability to manage stressful situations calmly and effectively
- Attention to detail and organizational skills
- Computer literacy and fast, accurate data entry
- Physical ability to lift up to 50 lbs and work on your feet for extended periods
- Flexibility to work weekends, evenings, and holidays
- Legally authorized to work in the U.S.
- Must pass a background check and attend paid training
Schedule
- Must be available to work at least 4 days per week, including weekends and holidays
- Shifts may include afternoons, evenings, or nights
Benefits
Pay & Benefits
- Hourly Rate: $23.15 per hour + Shift Premium B ($1)
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Paid Training
- Uniform Provided
- Parking Discount
- Referral Bonus Program
Pacific Aviation is a leading provider of airport handling services for some of the world’s finest airlines. We currently operate in Los Angeles, Seattle-Tacoma, and San Francisco International Airports and are expanding to other airports across the U.S.Since 1995, Pacific Aviation has been and remains privately held. Not bound by an affiliation with any airline or other service provider, the Company is truly independent and serves its customers without conflicts of interest.Founders/Directors Phil Shah and Victor Mena used their many years and diverse experiences within the airline industry to build Pacific Aviation into a service company dedicated to exceeding every customer’s expectations.
Pacific Aviation is a leading provider of airport handling services for some of the world’s finest airlines. We currently operate in Los Angeles, Seattle-Tacoma, and San Francisco International Airports and are expanding to other airports across the U.S.
Since 1995, Pacific Aviation has been and remains privately held. Not bound by an affiliation with any airline or other service provider, the Company is truly independent and serves its customers without conflicts of interest.
Founders/Directors Phil Shah and Victor Mena used their many years and diverse experiences within the airline industry to build Pacific Aviation into a service company dedicated to exceeding every customer’s expectations.
