LMZ - Business Process Automation Specialist

Job description

IMPORTANT: At the moment we are only considering candidates located in Latin America. Please do not apply if you are not located in Latin America. About Empirical Empirical empowers early and growth stage tech companies to create the right products in the right way by providing two pivotal services: - Product & Technology Leadership: Our clients entrust critical decisions to our network of top-tier US-based CTOs and CPOs. We provide fractional, project, or advisory based support, combining highly experienced talent with a flexible approach. - Product Development Teams: We provide our clients with high performing, senior product development talent through a scalable staff augmentation model and ongoing support. We focus on Latin America to find exceptional talent, with time zone and cultural compatibility. We are proud to be a people first company, where we prioritize building meaningful, long lasting human connections with clients and team members alike, while embracing diversity and uniqueness. With this foundation and our focus on talent, we help create great products that people love. Our values - Care about people first - Strive to add value always - Lead with integrity - Have fun every step of the way THE OPPORTUNITY Our client is a fast-growing U.S.-based e-commerce services company that helps consumer brands scale their business on Amazon through technology, automation, advertising, analytics, and operational excellence. Their engineering and operations teams build the internal systems and workflows that enable the company to efficiently support a large portfolio of brands while continuing to grow. We're looking for a Business Process Automation Specialist to help design, build, and maintain the automation layer that connects business operations across the organization. In this role, you'll work closely with stakeholders across multiple departments to identify manual processes, design scalable solutions, and implement automations that improve efficiency, reduce operational overhead, and enable smarter decision-making through AI and modern workflow tools. WHAT YOU'LL DO - Partner with business stakeholders to identify opportunities for process improvement and automation. - Design, build, and maintain automation workflows across Google Workspace, Asana, HubSpot, Slack, and other business platforms. - Develop custom solutions using Google Apps Script, Google Sheets, and no-code automation platforms such as Zapier or Make. - Build integrations using REST APIs, webhooks, and third-party services. - Identify opportunities to leverage AI tools and LLMs to automate analysis, document processing, categorization, and other operational workflows. - Improve data quality through validation, exception handling, and workflow governance. - Create technical documentation, SOPs, and training materials to support adoption across the organization. - Collaborate with IT, engineering, and business teams to ensure scalable and maintainable automation solutions. YOUR QUALIFICATIONS AND EXPERIENCE MUST HAVES - 5+ years of experience in business process automation, systems integration, or process improvement. - Strong experience with Google Apps Script (JavaScript) and advanced Google Workspace tools. - Hands-on experience with automation platforms such as Zapier or Make. - Experience integrating business systems using REST APIs and webhooks. - Familiarity with Google Workspace, Asana, HubSpot, Slack, and Looker Studio. - Experience identifying automation opportunities and translating business needs into practical technical solutions. - Ability to build iterative solutions and deliver MVPs quickly. - Strong communication, documentation, and stakeholder management skills. - Advanced English required. - Familiarity with AI tools. NICE-TO-HAVES - Experience with Amazon Seller Central, SP-API, or Amazon Ads API. - Experience integrating LLM APIs such as OpenAI, Claude, or Gemini into business workflows. - Experience in e-commerce, marketplace, or operations-heavy environments. - Experience working with AI-powered automation and workflow optimization. - Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field. What we expect from you - 100% alignment with our core values! - Ability to take ownership of projects from start to finish - Strong collaboration and communication skills - Attention to detail and a passion for creating great user experiences What we offer - Remote/flexible work - Highly competitive compensation in US dollars - Opportunities for personal and professional development; mentorship, coaching and training as needed - Ongoing, 40 hours per week dedication - The opportunity to be part of an amazing, multicultural community of tech experts Why work with us? - We pride ourselves on our core values and have proven that putting people first creates a thriving and collaborative work environment. - We seek to accommodate and balance individual needs with client needs, understanding each one of us is unique. - We offer benefits such as remote/flexible work, selective paid training, mentorship programs, referral programs and more. - We are selective in the projects we take on to ensure our teams are engaged in challenging, meaningful, enjoyable opportunities that will provoke creativity, innovation and growth!