Load Planner (Bilingual - Korean)

Job description

Serve as the main contact for customer relations Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR) Excellent customer service in all aspects from booking to cargo delivery on time Request for quotation with carriers and negotiate the spot rates Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality Communicate daily with customers, carriers, and internal staff Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact Follow up any account issues and communicate/liaison with management to implement/drive solutions Analyze service and cost data for actions or recommendations for business improvement Report required for service failure, claim, damage, and any other irregularities Accuracy of data entry into systems Monitor trends and report changes to management High School Diploma or GED Required; Bachelor Degree Preferred Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required Korean bilingual preferred Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook Self-motivated and works well under pressure with minimal supervision Highly organized with ability to manage multiple shipments, while paying close attention to detail Excellent analytical and problem solving skills Excellent verbal and written communication skills Strong customer service and negotiating skills Appropriate phone and email manner with internal and external customers Warehouse and/or manufacturing knowledge preferred All your information will be kept confidential according to EEO guidelines. On-site Pay: $25/Hr