Loan Officer Assistant

Job description

Loan Officer Assistant — Northgate Mortgage LLC • Location: Farmington Hills, MI • Nearby areas: Novi, Livonia, Southfield, West Bloomfield, Commerce Township, Farmington, Northville, Plymouth, Canton, Dearborn, Royal Oak, Troy, Birmingham, Warren, Sterling Heights, Detroit, Waterford, Auburn Hills, Rochester Hills, Madison Heights • Compensation: Commission-Only • No guaranteed hourly wage or base salary • Earnings tied to loan activity, assigned production, and/or closed transactions • Strong earning potential for high-performing team members • Opportunity to grow into Licensed Loan Officer roles • About Northgate Mortgage: • Full range of residential and commercial financing solutions including Conventional, FHA, VA, Refinancing, Cash-Out Refinancing, Reverse Mortgages, Construction Loans, and Investment Property Financing • Focus on personalized borrower support from application through closing • Role Summary: • Support mortgage origination by coordinating borrower communication, collecting required documents, managing loan files, tracking follow-ups, and assisting loan officers throughout the loan lifecycle • Key Responsibilities: • Support Loan Officers throughout the mortgage process • Communicate with borrowers regarding documentation requirements • Collect and organize loan-related documentation • Track borrower follow-ups and outstanding conditions • Manage multiple active loan files simultaneously • Handle inbound and outbound customer calls • Maintain detailed and accurate records • Assist with loan application setup and file organization • Coordinate with borrowers, processors, and internal teams • Ensure timely document collection and submission • Maintain confidentiality of borrower financial information • Learn mortgage products, company systems, and compliance requirements • Required Qualifications: • Strong verbal and written communication skills • Excellent phone presence • Strong organizational and multitasking abilities • Ability to manage multiple borrower files simultaneously • Detail-oriented with high accuracy • Comfortable making inbound and outbound calls • Experience collecting documents and tracking follow-ups • Strong customer service mindset • Ability to maintain confidentiality of financial information • Comfortable working in a fast-paced production environment • Willingness to learn mortgage products, compliance guidelines, and internal systems • Comfortable working in a commission-only compensation structure • Reliable, motivated, and highly accountable • Preferred Experience: • 1+ years of customer service experience • Administrative support experience • Sales support experience • Mortgage, banking, lending, real estate, or financial services experience • Benefits (Available After 90 Days — Eligible Employees): • Health Insurance • 401(k) • In-House Mortgage Training • Loan Product Education • Systems & Software Training • Potential Company-Sponsored Licensing Education • Potential Company-Paid MLO Licensing Support • Career advancement path to Licensed Loan Officer • How to Apply: • [Include application instructions or contact details here if available] #HireFinder #LI-PROMOTED #LI-Onsite