Lobby Ambassador | Dubai, UAE – Relocation Opportunity

Job description

Are you ready to take your hospitality career to Dubai? Palazzo Versace Dubai, a luxury 5-star hotel in Dubai, UAE, is looking for an experienced and passionate Lobby Ambassador to join our team. This is a Dubai-based opportunity for candidates currently based in South Africa who are open to relocating to the UAE and building their career within a luxury international hospitality environment. About Palazzo Versace Dubai Palazzo Versace Dubai is a luxury 5-star hotel located along the historic Dubai Creek, bringing the distinctive Versace lifestyle and Italian-inspired design into an exceptional hospitality experience. The hotel features 215 elegantly designed rooms and suites, 169 residences, multiple award-winning dining destinations, and beautifully landscaped pools and leisure facilities. As part of Palazzo Hospitality, Palazzo Versace Dubai is committed to delivering exceptional guest experiences through personalized service, attention to detail, and genuine hospitality. Our diverse team represents a wide range of nationalities and cultures, creating an international and dynamic working environment. Joining Palazzo Versace Dubai provides hospitality professionals with the opportunity to gain valuable international experience while working in a luxury hotel environment in one of the world's leading hospitality destinations. Key Responsibilities: Welcome and acknowledge all guests in a warm, professional, and personalized manner. Maintain a strong presence in the lobby and proactively engage with guests. Assist guests with general enquiries, hotel facilities, dining options, transportation, and local attractions. Identify guest needs and coordinate with relevant departments to ensure prompt and effective assistance. Support the arrival and departure experience, including assisting with luggage, transportation, and other guest requests when required. Build positive relationships with guests and maintain awareness of VIPs, repeat guests, and special occasions. Handle guest feedback and concerns professionally, escalating matters to the appropriate department when necessary. Coordinate with Front Office, Concierge, Guest Relations, Bell Desk, and other departments to ensure smooth guest service. Maintain up-to-date knowledge of hotel facilities, services, outlets, promotions, and events. Ensure the lobby area remains welcoming, organized, and aligned with the hotel’s luxury standards. Assist with special events, VIP arrivals, group movements, and other hotel activities as required. Relocation & Benefits Employment visa sponsored by the company. Relocation opportunity to Dubai, UAE. Accommodation. Transportation. Duty meals. Uniform and laundry services. Medical insurance. Tax-free income in the UAE. International hospitality experience within a luxury 5-star environment. Career development and learning opportunities. Location: Dubai, United Arab Emirates Please note: This position is based in Dubai, UAE and requires successful candidates to relocate from South Africa. Visa issuance and employment are subject to applicable UAE requirements and company policies. Join Palazzo Versace Dubai and take the next step in your international hospitality career. Requirements: Previous experience in a similar position within a 5-star or luxury hotel environment. Relevant hospitality experience and knowledge of the position. Strong communication and interpersonal skills. A professional and guest-focused approach. Ability to work in a fast-paced, multicultural environment. Willingness and ability to relocate to Dubai, UAE.