Lobby Bar Assistant Manager

Job description

Position Summary: The Assistant Manager is someone who is passionate about food and beverage and guest service. They are a problem-solver with a strong work ethic and leadership skills. The Assistant Manager understands that guest satisfaction always takes priority, but efficient restaurant operations make it possible; they are an experienced leader with a goal to move up in the management field. They will act as an ambassador on the bar/lounge floor and lead the team to provide guests with welcoming and attentive care. Pay Rate: The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process. Qualifications: • Associates degree, or equivalent life experience in a supervisory role, preferred. • Minimum 21 years of age required to be able to mix and serve alcohol. • Minimum of two years Food and Beverage Service experience required; one year of previous Supervisory / Management experience required. • Minimum of two year years of Server/Bartender experience preferred. • Must be able to work nights, weekends, and holidays as business levels require. • Point of Sales system (InfoGenesis or other) experience preferred. • Must be able to compute basic mathematical calculations. • Ability to communicate in English with guests, coworkers, and management to their understanding is required. • Must work both independently and in a team environment. Primary Responsibilities: • Finance – Execute and track financial transactions as directed by the Lobby Bar General Manager. • Personnel – Lead the service team to a level of high service, job satisfaction, and efficiency. • Service – Ensure 100% guest satisfaction during all meal periods. • Community – Exemplify local community stewardship. • Team – Promote a team mentality within the Lobby Bar and all Food & Beverage areas. Expectations & Responsibilities: • Passionate about creation, training, and learning of beverages including cocktails, liquor, beer, and wine. • Identify and delegate responsibilities to staff to ensure objectives are met and excellent service is consistently achieved. • Effectively manage the Bar/Lounge in the absence of the General Manager. • Manages operations with passion, integrity, and knowledge while promoting the culture and values of the resort. • Assist with scheduling and payroll. • Implement new company policies and procedures by developing plans, standard operating procedures and instructing staff. • Provide directions to staff to achieve bar/lounge goals daily. • Consistently review operations and staff, to identify any problems, concerns, and opportunities for improvement. • Provide coaching and feedback to staff and assess performance on an ongoing basis. • Create a positive guest experience by delivering a high level of service and ensuring all staff engage with guests to understand their needs and exceed expectations. • Ensure the bar/lounge meets or exceeds standards in food/beverage quality, safety, and cleanliness at all times. • Solicit guest feedback to understand the needs and wants of guests. • Train and coach staff on guest services principles and practices. • Follow restaurant policies and procedures, including those for cash handing and safety/security. • Must be able to properly and effectively communicate with guests, in person and via phone. • Monitor and maintain the point of sale system. • Be proficient in Microsoft Office Suite, as these products are highly utilized as a team (Excel, Word, etc). • Assist in new menu implementation and training. • Must be able to take direction and delegate responsibilities. • Must be able to work in a fast-paced environment while remaining calm and professional at all times. • Develop and implement creative solutions to areas of improvement. • Assist in conducting staff and daily pre-shift meetings. • Assist in any area of the bar/lounge when staffing constraints require. • Identify employee weaknesses and retrain as necessary. • Complete all required training in all areas of the bar/lounge to ensure proficiency and ability to direct staff. • All other duties as assigned. Essential Physical Requirements: • Must be able to lift, and carry, up to 50 pounds across short-medium distance. • Must be able to work on site due in person sales force and guest interaction. • Must be able to work in, and around, a high-temperature kitchen for an extended period of time. • Must be able to stand for entirety of shift while bending, stretching, and lifting as needed. Perks & Benefits: • Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops • Employee Meal Program • Employee Trainings and Appreciation Events throughout the year • Recognition Awards and Incentive Events, Peer to Peer Recognition • Leadership & Career Development • Bi-annual Wellness Fair • Free Parking! • Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment. • 401k – available after 30 days of employment Our Story: Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation. The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality. Join the BEST, APPLY NOW and Work in Paradise! The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to .