Logistic Business Support Officer

Job description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description Provide administrative support task handling for OGC Downstream Inspections AU & PNG (OGC-Trade) management across all distributed systems and collaborative processes. Monitor OGC-Trade’s MS Teams Channels, ensuring all status tracking records and supporting clerical functions are up to date. Support existing GBS remote resources with task handling, data management and communications. Support existing FBT remote resources with OGC-Trade specific task handling, document processing, data entry and/ or status updates. Providing generalized clerical support to AUS NR TIS Managers and Coordinators including support for existing GBS and FBT processes for non OGC-Trade business units. Qualifications MS365 Office Apps User: Data entry and clerical support for key shared files and directories using Excel, Word, SharePoint and OneDrive Oracle user: BOSS Order Management (BOSS-OM) processing including frontloading orders, order header attachment management, header and line-item data entry and submissions/ bookings Finance Billing Team – AU (FBT) Support: Ensuring all clerical and supporting actions (including data entry, file management, troubleshooting procedures and communications) required by FBT on the part of OGC-Trade side have been actioned within 48hrs (either by direct task handling or using Teams prompt methods directed to the task owner) OGC-Trade P&L Support: Support monthly profit and loss tracking processes with clerical assistance and collaborative troubleshooting SIR User: Provide data entry and work order updates via SIR to ensure clerical support to AUS NR TIS Managers and Coordinators order tracking is up-to-date daily Profile Minimum four-year university degree from an internationally accredited institution. A minimum of one-year data entry, management and verification experience is a plus. Demonstrated commitment to data quality and operational excellence Foundational level skills as MS365 Office Apps user (including SharePoint and OneDrive). Intermediate level skills as MS Teams and MS Excel user (additional Odyssey Training to be provided) Foundational level skills as BOSS-OM user Familiarity with SGS-Global browser-based platforms (i.e. ServiceNOW, iProc/ iExp, SIR, SAT, SOL) Additional Information Specific technical skills: Full professional proficiency in English. Ability to follow instructions. Able to meet deadlines. Typing speed 70 wpm and 8,000 kph Must be able to read, know and follow work instructions in a safe, accurate and timely manner. Candidates must be proficient in using various types of computer software (Word, Excel & Outlook). Reliable, accountable and oriented for teamwork and collaboration. Clear, concise and positive communicator. Highly organized, attentive and responsive. Adaptable for ad hoc troubleshooting scenarios. Fosters innovation and actively contributes to continuous improvement initiatives. Ability to self-develop basic commercial understanding (related to the immediate and peripheral business units being actively supported). Ensures full compliance with the company’s Quality Management, Health & Safety, Code of Integrity, and Professional Conduct policies.