Logistics and Customs Operations Specialist

Job description

Location: Bac Ninh, Bắc Ninh, Vietnam Job ID: R0145418 Date Posted: 2026-10-13 Company Name: HITACHI ENERGY VIETNAM COMPANY LIMITED Profession (Job Category): Customer Service & Contact Center Operations Job Schedule: Full time Remote: No Job Description: The opportunity: Logistics and Customs Operations Specialist is responsible for the successful end-to-end logistics operations and ensuring a high level of service and cost-effective move ment of goods. Additionally, she/he is responsible to execute import/export customs operations for heavy lift, general cargo, and parcel orders. She/he takes full responsibility for the execution of G/C inbound and outbound orders, starting with the receipt of the IBD/OBD, co-ordination with LSPs and ending with the delivery of the cargo, respectively codification/approval of LSP invoices. She/he reviews the customs requirements as well as documentation and creates customs clearance instructions and uploading all relevant information and documentation in SAP GTS and submit to brokers . She/he supports the issue resolution for customs related matter until success fully closing the customs clearance. He/she works closely with the sourcing team to support the strategic sourcing process with the creation of spot RFIs and RFQ for G/C. Additionally, he/she is key to resolve and manage potential issues and claims with LSPs. How you’ll make an impact: You will manage the end-to-end G/C transportation planning including the verification and approval of freight unit data (* weight, dimensions, pick-up and delivery address and dates, incoterms), select MOT, check routes, check nominated carriers and lanes, calculate charges, select and assign LSP, create Freight Order with assigned LSP and submit finalized FO document for execution, share shipping schedule with stakeholders, communicate back shipment scenarios (incl. pick-up and delivery dates) and resolve any potential issues, if rates not existing in SAP TM, run Spot Quote. You will prepare spot quotes, identify potential suppliers and confirm their qualification aligning with sourcing team, submit spot quote requests, and clarify any related inquiry, manage the end-to-end G/C transport execution including shipment documentation check, updating transport data in SAP TM, maintaining communication with transport service providers to monitor milestones and in case of missing information, resolve any issues during the transport execution, create respective NCRs as needed, initiate issue resolution in case ETA to delivery location is at risk and check if correct PODs are submitted, pre-check of all customs related transport export and/or import documentation, manage the end-to-end G/C charge calculation including calculations and system updates/maintenance, check if any additional charges apply, verify final charges in the system, adjust charges if needed, settle any disputes. You will manage the end-to-end freight settlement and charge dispute management process with LSPs including the POD and invoice verification, check if carriers’ invoices match the agreed rates, follow up and clarification with Logistics Service Provider, handle and resolve disputes until FSD (Freight Settlement Document) creation in SAP TM to initiate invoice payment , manage the general cargo transport cost approval in case costs exceed threshold, check with P&F/buyer for approval and/or evaluate alternative transport options to align with budget, clarify delayed LSP payments and create urgent payment requests, contact AR/AP when debit notes have to be created (e.g. claim settlement, clarify discrepancies and resolve incorrect payments. You will manage import/export customs operations process with customs brokers for general cargo, heavy lift, and parcel orders, create import/export customs declaration file, verify customs HS classification and correct description, and upload all relevant documents into SAP GTS, send customs instructions to customs broker, including request for any additional documents required, verify correctness of customs documents and customs declaration with customs broker, if needed submit documentation amendment requests to customs authorities, support the issue resolution until successfully closing of the customs clearance, manage the IPR and OPR cases with customs broker, support regarding preferential origin rules, align with CTCO, advise on current UCC and EU regulations in international trade, contact the CTCO to apply for export incentives and tax/duty savings licences, if necessary. You will manage the NCR follow up process from evaluation of supplier feedback until closure of the NCR, including the identification of additional measurements for improvement, feedback to supplier and escalation to SQE if required, drive the claims management process for general cargo within the defined threshold, including confirmation of the contractual obligations, sending of the claim to the supplier, negotiation until settlement confirmation can be issued and trigger lessons learned as needed, support the supplier performance measurement/prioritization by determining type of issue and shift/cancel orders if needed. You will support and drive issue management resolution for inbound and outbound orders, responsible for the issue management resolution related to customs and documentation issues for general cargo and heavy lift. You will support the claim to customer process for G/C by identifying and describing claim reasons and potential impact (based on the input provided by Logistics Service Provider), evaluate claimable costs, check contractual obligations, clarify open topics, define legal arguments (based on the advice provided by Contract Manager), document CR/COPQ as well as claim results and provide feedback to the strategic sourcing team, support the claim from customer process for G/C by opening NCR in case of issues with LSP, provide backup documentation, prepare comparison table, provide additional information to support the claim resolution, calculate CR/COPQ, document claim results and provide feed- back to the strategic sourcing team, responsible for the claim to logistics service provider for G/C including the analyzation of received information, send pre-notification letter to LSP, request additional information or state ments, evaluate claimable cost and events, request evidence from LSP, register claim in insur ance tool, compile information to deliver to global sourcing team and launch docs to start financial claim management, ensure alignment with the local laws. You will be responsible for MBR/S&OP country reviews, KPI and performance reporting, advise BU on any specific logistics aspects on-demand, carrier training (local SOP, HSE, etc). You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: You hold diploma in Logistics Management or MBA in Logistics or Operations Management from a recognized institute. Minimum of 5+ years of relevant experience in logistics and supply chain management. Experience supporting Logistics and Customs operations in Vietnam. Full understanding of local transportation (within country), import, export, trade and customs operations. Good relationships with local and global transport suppliers. Knowledge of SAP GTS Customs Management and SAP S/4HANA is preferred. Proficiency in both spoken and written English is required. More about us: At Hitachi Energy Vietnam, we offer a suite of employee benefits to complement our pay offering, supporting employees’ financial, physical and mental wellbeing: 16 days annual leave, flexible working policy. Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual vaccination, summer outing. Growth possibility: Learning and development platform, career movement opportunity within organization. Possibility to gain experience in international environment. Possibility to work for industry leader for green energy solutions. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.