Logistics and Fleet Support Officer

Job description

The job holder will provide support to the client accounts officers managing immigrations and expatriate services Duties and Tasks/Essential Functions: · Research required information for visa and immigration facilities processing using available resources including the internet, the experience of team members and personnel of relevant agencies; · Deliver service and support to Client account officers and in certain instances, directly to Clients · Interact with clients and Account officers to provide and process information in response to inquiries, concerns, and requests about processes and services; · Gather customer’s information and determine issues by evaluating and analyzing specifics · Monitor vehicle movement and repairs. · Follow standard processes and procedures. · Identify and escalate priority issues according to Client specifications. · Redirect problems to appropriate source. · Accurately process and record all transactions in ledgers provided. · Offer alternative solutions where appropriate with the objective of retaining clients’ business; · Organize ideas and communicate oral messages appropriate to the team, clients and situations; · Follow up and make scheduled call backs to clients where necessary. · Any other job or responsibilities that may be assigned. Must have a good first degree. Must have basic understanding of logistics and fleet management. Must not be younger than 25 years. Must reside around Lekki / Ajah axis of Lagos state. Skill and Knowledge Qualifications · Proper phone etiquette; · Ability to speak and write clearly and accurately; · Demonstrate proficiency in typing and grammar; · Knowledge of basic computer applications and equipment; · Effective listening skills; · Willingness to co-operate with others and work to the greater good; · Multi-tasking capabilities; · Ability to drive will be an added advantage Only suitable candidates will be contacted. We are currently looking for an intelligent and vibrant individual to fill the role of a Logistics and Fleet Support Officer. Location: Lekki, Lagos