Logistics and Fulfillment Specialist

Job description

Are you an experienced logistics and supply chain professional with a passion for delivering exceptional customer service and operational excellence? We are seeking an APAC Logistics & Fulfillment Specialist to join our regional team supporting customers and stakeholders across Asia Pacific. This is a highly visible role that combines order fulfillment, logistics execution, stakeholder management, and continuous improvement within a fast-paced multinational environment. You will play a critical role in ensuring the seamless execution of service, sales, and program orders while partnering closely with internal teams, freight providers, warehouses, and customers throughout the region. What You'll Be Doing Order Fulfillment & Customer Operations Manage end-to-end fulfillment of Service, Program, and Sales orders across APAC. Ensure customer orders are processed accurately and delivered in line with customer commitments. Act as the primary point of contact for fulfillment-related customer inquiries and escalations. Collaborate with Service, Sales, Program Management, Logistics, and Supply Chain teams to ensure smooth execution. Proactively identify and resolve order issues, inventory constraints, shipment delays, and service interruptions. Logistics & Transportation Management Coordinate domestic and international shipments with freight forwarders, ocean carriers, transportation providers, and warehouses. Manage logistics execution to achieve customer requirements at the most cost-effective solution. Work closely with regional 3PL partners to ensure service performance, compliance, and operational excellence. Support logistics cost reduction initiatives and continuous improvements. Ensure adherence to trade compliance requirements and shipping documentation processes. Systems, Reporting & Process Improvement Utilize SAP and WMS systems to manage orders, inventory, and fulfillment activities. Monitor fulfillment performance and key operational metrics. Analyze operational challenges and recommend process improvements. Participate in cross-functional projects focused on productivity, service enhancement, and operational efficiency. Ensure compliance with company policies, procedures, and ethical standards. What We're Looking For Qualifications Bachelor's Degree in Supply Chain, Logistics, Business, Engineering, or a related discipline. Professional qualifications in Logistics or Supply Chain Management are advantageous. Experience Proven experience in Logistics, Supply Chain Operations, Order Fulfillment, Freight Forwarding, or Customer Operations. Strong experience working with: Freight Forwarders Ocean Freight Air Freight Shipping & Transportation Providers Warehousing & 3PL Operations Import & Export Processes Experience managing customer orders and regional logistics operations. Exposure to process improvement projects and operational excellence initiatives. Skills & Competencies ✔ Strong knowledge of logistics and supply chain processes ✔ Experience using SAP and Warehouse Management Systems (WMS) ✔ Excellent customer service and stakeholder management skills ✔ Strong analytical and problem-solving capabilities ✔ Ability to prioritize and thrive in a dynamic, fast-paced environment ✔ Strong organizational, communication, and interpersonal skills ✔ Proficiency in Microsoft Excel and MS Office Suite ✔ Self-motivated with a continuous improvement mindset ✔ Japanese language capability would be highly advantageous to support regional stakeholders and business operations. Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website. Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.