Logistics and Fulfilment Specialist

Job description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview We are looking for a motivated and detail-oriented Logistics and Fulfilment Specialist to join our Logistics and Fulfilment team in Sheffield. This is an excellent opportunity for someone with experience in logistics, warehousing, order fulfilment, shipping, or supply chain operations who enjoys working in a fast-paced, process-driven environment. You will play an important role in ensuring customer and internal shipments are processed accurately, dispatched on time, and supported by the correct documentation. The role will involve working with stock, systems, carriers, documentation, and internal teams to support the smooth movement of goods across domestic and international locations. Responsibilities What You’ll Be Doing Processing customer, internal, project, and return shipments. Preparing & racking IT equipment ready for remote configuration. Applying configurations to IT equipment using established automated systems and documented processes. Picking, packing, labelling, and preparing goods for dispatch. Regularly lifting boxes up to 25kg. Booking domestic and international shipments with approved carriers. Preparing shipping documents such as commercial invoices, packing lists, and waybills. Updating shipment, inventory, and order information in business systems. Requesting & reviewing quotes for goods and services from various suppliers, entering Purchase Requisitions. Receiving and booking in inbound goods. Supporting stock checks, cycle counts, and inventory accuracy. Tracking shipments and helping resolve delivery issues or carrier exceptions. Working with internal teams to answer shipment and order queries. Supporting process improvements across logistics and fulfilment activities. Qualifications What We’re Looking For We are looking for someone who is organised, accurate, and comfortable working with telecommunications IT equipment, stock, and documentation. You should have: 1+ years’ experience working in a supply chain position. Strong attention to detail, understands the importance of serial number control. Good communication and organisational skills. Confidence using business systems and Microsoft Office, especially Outlook and Excel. The ability to manage multiple tasks and work to deadlines. A proactive approach to solving problems and improving processes. Experience with international shipping, customs documentation, ERP/WMS systems, Salesforce, Rootstock, FedEx, DHL, UPS, or similar platforms would be useful, but full process training will be provided. What Would Be Advantageous Experience preparing commercial invoices or export documents. Knowledge of Incoterms, HS codes, country of origin, or customs requirements. Experience with inventory counts, returns processing, or stock reconciliation. Familiarity with regulated goods or compliance-controlled shipment processes. Experience handling telecommunications IT equipment & terminology, OSI model. Experience with Salesforce, Rootstock, Remedy, FedEx, DHL, UPS, or similar carrier platforms. About You You will be someone who: Takes pride in accuracy and getting things right first time. Enjoys working in a hands-on operational role. Can balance warehouse activity, system updates, and communication with internal teams. Is reliable, organised, and comfortable following processes. Looks for ways to improve how work is done. Works well in a small team and is willing to support wider business priorities. Why Join Us? This role offers the opportunity to develop your logistics and supply chain experience within a varied and international business environment. You will gain exposure to domestic and international shipping, inventory control, fulfilment operations, carrier management, and compliance-led logistics processes. You will be part of a small, experienced team where accuracy, ownership, and continuous improvement are valued. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.