Logistics Coordinator

Job description

Position Summary The Logistics Coordinator will manage retailer purchase orders and coordinate shipment preparation, documentation, tracking, and fulfillment, with a primary focus on Walmart. The role will maintain accurate order records, support retailer compliance and claims resolution, and coordinate with production, shipping, warehouse, and operations teams. Following initial client-led training, the role will report to the Operations Manager and Director of Operations. Job Details: Work Setup: Work from home Shift/Schedule: Monday to Friday, 8:00 AM - 5:00 PM U.S. Central Time | 9:00 PM - 6:00 AM Manila Time Holidays: Follow the client's holiday calendar, to be provided Responsibilities: Manage the retail order desk by retrieving, reviewing, and processing retailer purchase orders (POs), including Walmart POs. Access retailer portals and EDI platforms, including Walmart Retail Link, to manage orders and maintain product information. Enter and update PO, shipment, and delivery details in Microsoft Excel, Google Sheets, and internal order-management records. Set up shipments in Walmart's transportation system, review assigned shipment information, and create and maintain shipment tickets. Prepare Bills of Lading (BOLs), retailer-compliant shipping and pallet labels, ASN labels/stickers, and other required shipping documentation. Upload complete shipment documentation to Google Drive and email the production team with the files needed for printing and shipment preparation. Check that products and shipments meet retailer-specific labeling, pallet, ASN, routing, and compliance requirements. Coordinate retailer routing requirements and communicate appointment information to the internal team. This role does not directly schedule appointments; appointment decisions and approvals remain with the internal team. Track shipment and delivery status, obtain Proofs of Delivery (PODs), and maintain accurate PO, shipment, BOL, and delivery records. Monitor retailer claims and discrepancies, research supporting shipment records, and file and process claims for shipments or products reported as missing or not received. Identify potential On-Time In-Full (OTIF) and retailer compliance issues and proactively communicate them to the appropriate internal teams. Check retailer inventory information and store-level product stock when required. Use Walmart Scintilla as the source of truth for U.S. supplier performance, including in-store sales and online pickup/delivery performance. Support reporting and analysis on retailer sales, inventory, fulfillment, and compliance using retailer reporting systems and internal records. Coordinate proactively with production, shipping, warehouse, and operations teams to resolve order issues and support timely fulfillment. Qualifications: 2+ years of logistics coordination, retail order processing, or related experience. Ability to use Microsoft Excel and Google Sheets to maintain accurate purchase order, shipment, and delivery records. Good written and verbal communication skill s for coordinating with client contacts and internal operations teams. Strong attention to detail and organizational skills when managing order information, shipping documents, and retailer records. Ability to investigate shipment discrepancies, follow up on missing information, and raise potential fulfillment or compliance issues promptly. Willingness and ability to learn retailer-specific systems and processes; training will be provided. Experience with Walmart systems, including Retail Link, Walmart transportation tools, and Scintilla, is a strong advantage but is not required. Familiarity with EDI platforms, retailer shipping documentation, and OTIF requirements is an advantage.