Logistics Coordinator (APAC Service Operations)

Job description

Are you a problem-solver who thrives in a fast-paced environment? We are looking for a Logistics Coordinator to join our Global Service Operations Organization. In this role, you will be the heartbeat of our post-sales support, ensuring that critical spare parts reach our end customers via Same Day and Next Business Day delivery. You aren't just moving inventory; you are enabling the "best in class" service supply chain that keeps our customers' networks running. Who You'll work with You’ll partner with a fast-paced Global Service Operations organization, working alongside logistics specialists, planners, and customer support teams. Your collaboration will help power same-day and next-business-day deliveries that enable exceptional post-sales service for customers worldwide. What You'll Do You will be responsible for the day-to-day execution of our logistics operations while acting as a key strategic partner to our Vendor, Trade, and Reverse Logistics Managers. Impact: You directly influence Customer Satisfaction by balancing cost, delivery speed, and quality performance. Innovation: We don't just want you to run the process; we want you to improve it. You will identify opportunities for continuous improvement, automation, and optimization. Global Reach: You will manage specific APAC inventory and compliance audits while working with a global network. Master the Supply Chain (Order Processing & Dispatch) Coordinate the daily dispatch process, managing carrier rates and resolving operational issues in real-time. Take ownership of APAC inventory management, including inbound exceptions and PI reports. Manage exceptions aggressively to close them as quickly as possible. Drive Reverse Logistics Excellence Act as the primary coordinator for inbound and outbound discrepancies, working with 3PLs and couriers to prevent delays. Partner with Account Management and Engineering to prioritize critical returns and high-priority RMAs. Track priority shipments end-to-end, proactively communicating risks to stakeholders before they become problems. Analyze data to develop KPIs on RMA aging, lead times, and discrepancy resolution to improve the customer return experience. Navigate Global Trade Compliance Support trade operations by retrieving Compliance Certificates, Test Reports and other compliance documents necessary for shipment release. Assist the Service Trade and Compliance Manager specifically with APAC compliance audits and vendor performance assessments. Ensure the swift release of routine shipments by securing necessary Certificates of Conformity. Experienced: You have 5 to 8 years of experience in warehousing, reverse logistics, transportation, or compliance. Holistic Thinker: You understand supply chain concepts (planning, inventory, logistics) and how your specific role impacts broader organizational goals. Tech-Savvy: You have strong proficiency in Microsoft Excel. Experience with NetSuite and Salesforce is a major plus. Self-Starter: You take initiative, working proactively with minimal supervision to handle multiple tasks in a fast-paced environment. Communicator: You possess excellent (fluent) oral and written English skills, allowing you to build trust with internal and external partners. Must be based in Malaysia with legal work rights. Preferred Background: Experience in Service Logistics or Manufacturing environments in IT company. What We Offer A competitive salary commensurate with your experience and qualifications. The opportunity to work with a high-performance team that values integrity and analytical precision. A role where your ability to "close the loop" on projects is recognized and valued. #LI-AN1 Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges. At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation. Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.