Logistics & Dispatch Coordinator

Job description

Day & Night Shifts IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative . Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm and have the job of your dreams! Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. From picking and loading the correct merchandise to ensuring on time arrival and product setup, our supply chain team ensures that the final step of the Mattress Firm shopping experience goes smoothly. When you work in our warehouses, you’ll play a vital part in helping people sleep well so they live well every day. Job Details: Now Hiring! Logistics & Dispatch Coordinator Is your current job a nightmare? Make it a dream job at Mattress Firm®! Benefits Include: Excellent career growth opportunities through on-the-job training and development programs. 401(k) with employer matching. Mental health and life resources. Medical, dental, prescription and vision plans. Get paid on-demand. Competitive base pay. Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans. Position Summary The Logistics & Dispatch Coordinator is responsible for coordinating daily delivery operations, optimizing delivery routes, supporting dispatch activities, and ensuring exceptional service for both internal and external customers. This role serves as a key link between warehouse operations, delivery teams, contractors, and customers to ensure timely and efficient execution of delivery schedules. Essential Responsibilities Coordinate and dispatch daily delivery routes based on capacity, geography, and business demands. Monitor delivery activity and proactively address route exceptions, delays, or service disruptions. Schedule deliveries and adjust routing plans to maximize operational efficiency. Track, document, and resolve missed deliveries, delivery exceptions, and re-delivery requests. Prepare and submit delivery manifests, route documentation, and stop records in accordance with operational deadlines. Maintain accurate records to support contractor settlements and delivery performance tracking. Communicate route changes, delivery updates, and operational priorities to drivers, contractors, and internal teams. Ensure compliance with all company safety policies and procedures to maintain a safe work environment. Complete all required training programs and certifications by established deadlines. Partner effectively with warehouse, customer service, and transportation teams to support daily operational goals. Communicate professionally and effectively with customers, delivery teams, and business partners. Escalate operational concerns and recommendations to leadership to improve service levels and efficiency. Follow all company policies, procedures, and brand standards. Additional Responsibilities Respond to incoming calls and emails related to delivery scheduling, dispatch activity, and customer inquiries. Maintain accurate information within transportation, routing, and ticket management systems. Generate and distribute route paperwork, pick lists, and delivery documentation. Support special projects, company initiatives, and operational requests as assigned. Participate in training and professional development opportunities to enhance logistics and transportation knowledge. Identify opportunities to improve dispatch processes, route efficiency, and customer satisfaction. Education High School Diploma or equivalent preferred. Professional Experience 1+ years of experience in logistics, dispatch, routing, transportation coordination, customer service, or related operational support role required. Skills Strong verbal and written communication skills. Exceptional organizational and multitasking abilities. Ability to prioritize competing demands in a fast-paced environment. Strong attention to detail and accuracy. Problem-solving and critical-thinking skills. Ability to work collaboratively across multiple departments. Knowledge Microsoft Office Suite (Excel, Outlook, Word). Transportation Management Systems (TMS), routing software, or POS systems preferred. Knowledge of local geography, road networks, and service areas. Understanding of logistics, dispatch, and delivery operations preferred. Physical Demands Warehouse and Operations Environment Sitting frequently. Standing frequently. Walking frequently. Talking and communicating frequently. Hearing frequently. Lift or move up to 75 pounds occasionally. Frequent use of hands and fingers for computer and administrative tasks. Reaching with hands and arms. Stooping, kneeling, crouching, or crawling occasionally. Visual acuity required to safely perform job duties and support operational activities. Benefits Included: Excellent career growth opportunities through on-the-job training and development programs 401(k) with employer matching Mental health and life resources Medical, dental, prescription, and vision plans Get paid on-demand Base pay or uncapped commission Employee discounts on Mattress Firm sleep products and accessories Compensation: Competitive pay range of $19.50 to $21.00 per hour. *Actual pay is based on documented and verified relevant work experience and does not guarantee employment for any specific period. Additional bonus opportunities may be available at the Company’s discretion for eligible roles, including leadership and individual contributor positions. Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States. EOE/Vet/Disability Now don't fall asleep out there. The sooner that we receive your application, the sooner you are to the career of your dreams! Ready to apply? Mattress Firm is accepting applications until: 11/09/2026. Diverse Candidates are Encouraged to Apply. Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. #LI-DNP