Logistics Dispatcher

Job description

Department: 60315 IL ACL Laboratories - IL Logistics Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Full-time day shift hours working every Sunday, Monday, Thursday, Friday, and Saturday from 9:00 a.m. - 5:30 p.m. Must be reliable, punctual, and available for occasional overtime as operational needs require. Pay Range: $19.80 - $29.70 Position Summary ACL Logistics is seeking a Dispatcher responsible for coordinating courier services, specimen pickups, deliveries, and client requests. This position serves as the communication hub between clients, couriers, laboratory staff, and third-party transportation providers to ensure timely and efficient service. Responsibilities • Coordinate and dispatch courier pickups, deliveries, STAT requests, and route changes. • Use Soft Express, Genesys Cloud, and other software platforms to schedule, track, and monitor services. • Communicate effectively with couriers, clients, laboratory staff, and third-party vendors. • Answer inbound calls professionally and accurately process service requests. • Monitor courier activity and resolve routing, pickup, and delivery issues in real time. • Maintain accurate dispatch records, logs, and documentation. • Support daily courier operations by coordinating supplies, route materials, and equipment. • Provide exceptional customer service while managing multiple priorities in a fast-paced environment. Qualifications • Strong computer skills with the ability to navigate multiple software applications simultaneously. • Excellent verbal communication and active listening skills. • Strong problem-solving, decision-making, and organizational abilities. • Ability to multitask and work effectively under pressure. • Customer service, dispatch, logistics, call center, or healthcare experience preferred. • Ability to work independently and as part of a team. Work Environment • Fast-paced dispatch center supporting laboratory courier operations. • Frequent interaction with clients, couriers, laboratory personnel, and external transportation providers. • High-volume phone and computer-based work requiring constant attention to detail and multitasking. • Ability to handle time-sensitive situations and make quick decisions to meet service expectations. • Occasional overtime may be required based on operational needs. Hybrid work schedule: 2 days in-office and 3 days remote (subject to change based on business needs) Physical Requirements • Ability to sit for extended periods while working at a computer workstation. • Continuous use of a computer, keyboard, mouse, and multiple software applications. • Ability to communicate effectively via telephone, headset, and communication systems. • Ability to read and interpret information displayed on multiple computer monitors. • Ability to occasionally stand, walk, bend, reach, and lift up to 20 pounds. • Ability to remain calm and professional while handling high call volumes and time-sensitive situations. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.