Logistics Lead - Quick Commerce

Job description

Company Description efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description We are seeking a Logistics Lead to drive operational excellence in our Quick Commerce logistics network. In this strategic role, you will take ownership of designing efficient delivery processes, establishing and implementing Standard Operating Procedures (SOPs), and optimizing our operations to meet the demands of fast-paced commerce. You'll work across functional teams to ensure seamless coordination and continuous improvement, focusing on process optimization rather than personnel management. This is an opportunity to shape how we deliver speed and reliability to our customers while building scalable, efficient logistics systems. What you 'll do: Product-Based Delivery Optimization Analyze differences in handling and delivery requirements across product categories (e.g., perishables, fragile items, bulky goods, high-value items) Define differentiated logistics approaches per category Design tailored delivery workflows where required Process Design & Standardization Build and document SOPs for packaging standards, handover protocols, special handling requirements, exception management Ensure consistent execution across areas and hubs Performance & Quality Improvement Monitor logistics KPIs by product category: Delivery time variance, Damage rate, Complaint rate, Return rate Identify root causes and implement corrective actions Cross-Functional Alignment Work closely with Commercial (new product launches), Procurement (supplier packaging standards), Warehouse/Dark Store operations, Area/Fleet Managers (for operational rollout) Ensure logistics readiness before category expansion Continuous Improvement Identify inefficiencies linked to product mix changes Pilot new delivery models where required Optimize cost-to-serve per product segment Qualifications Bachelor's degree in business administration, engineering, logistics or a similar quantitative discipline. A minimum of 4 years of proven experience working within a fast paced environment, ideally within product/e-commerce operations, logistics or a similar systems focused role. Advanced knowledge of Google Sheets or Excel for complex data manipulation and ad hoc analyses. Comfortable with data visualisation tools (Looker Studio, Power BI, Tableau). Comfortable in learning and mastering new, complex software and internal tools. GIS knowledge is desirable. Proficient communication skills in Greek and English (verbal and written), with the ability to explain technical concepts to non-technical audiences. 5+ years in operations, supply chain, or quick commerce Strong process design and analytical skills Experience in multi-category or complex fulfillment environments Structured thinker with execution discipline Strong cross-functional influence (without direct authority) Data–driven decision making Additional Information We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰 We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all! We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎 We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth! Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered! If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped! We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎 Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼 Life @efood: At efood, no day is the same as the day before! At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️ We take ownership of what we do, embracing challenges, and making things happen! ✔️ We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀 We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions! We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏 We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting. Hungry enough to join us? efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.