Logistics Manager - 3PL & Last Mile | Dutch or German Speaker

Job description

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste. Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions come from food waste! We’re growing fast, with our community of 133+ million registered users and 261.000 active partners across 20 countries, have together already saved 600+ million meals from going to waste - avoiding over 1.4 Million tonnes of CO2e! Our "[Too Good To Go Parcel](https://www.toogoodtogo.com/en-gb/b2c/parcels)" business is a transformative solution that enables food manufacturers to turn surplus inventory into shared value. Offered through our existing B2C marketplace at ~50% off original retail, customers can choose doorstep delivery or local pickup—enjoying an exciting unboxing experience while actively rescuing food. We partner with some of the industry's most recognised brands, including Coca-Cola, Kraft Heinz, Prime, Grenade, Mutti, and Deliciously Ella and many, many more to drive social and environmental impact. #### Your mission As part of the Parcels team, the **Logistics Manager** is accountable for the operational performance, execution, and vendor management of our 3PL and last-mile logistics network across a designated cluster of markets. In this role, you will lead a team of Logistics Specialists and Coordinators serving as the primary operational contact for our 3PLs and Last Mile partners. This role is well suited to a hands-on operations manager with experience in fast-paced e-commerce, food, grocery, or perishable goods environments, who enjoys working closely with logistics providers and leading teams to deliver operational excellence. Reporting to the Head of European Logistics, you will play a key role in driving day-to-day performance while contributing to the evolution of our logistics roadmap. #### Your role **Operational 3PL Governance & Account Management** - **Own 3PL & Carrier Performance:** Act as the primary relationship owner for 3PL and last-mile delivery providers, driving operational performance, SLA adherence, service quality, and cost efficiency through regular performance reviews (MBRs/QBRs) and continuous improvement initiatives. Serve as the key escalation point for operational issues and vendor performance concerns. - **Drive Customer Experience & Operational Excellence:** Champion the post-purchase and delivery experience by leveraging performance data, customer care insights, and operational improvements to enhance service levels, delivery performance and customer retention. - **Manage Cost & Efficiency:** Partner with Finance and Operational Excellence teams to monitor, audit, and optimise supply chain operating costs, ensuring budget adherence while identifying opportunities to reduce waste and improve operational efficiency. **Team Leadership & Execution** - **Lead and Develop the Logistics Team:** Manage, coach, and develop a team of Logistics Specialists and coordinators, ensuring strong performance, engagement, accountability, and alignment of capabilities with business priorities. - **Own Operational Performance Reporting:** Deliver accurate and actionable weekly and monthly performance reporting to senior leadership, translating country, fulfilment, and 3PL operational performance into clear updates, risk assessments, mitigation plans, and agreed actions to drive accountability and performance improvement. **Cross-Functional Collaboration, Projects & Strategic Influence** - **Influence Logistics Strategy & Roadmap:** Partner with regional and global stakeholders to provide operational insights that inform logistics strategy, network optimisation, and long-term business priorities. - **Lead Cross-Functional Initiatives & Implementations:** Collaborate closely with Commercial, Planning, Finance, and Operational Excellence teams to deliver new logistics partnerships, operating models, tools, and process improvements that support business growth and scalability. #### What we’re looking for **Essential:** - Proven experience in e-commerce operations, supply chain, or logistics - **Proven 3PL vendor management experience**, including driving operational performance, SLA compliance, contract adherence, and continuous improvement across external logistics partners. - Experience directly leading, coaching, and managing the daily output of a functional operations or logistics team. - Excellent communication skills to effectively manage external vendors, align internal cross-functional teams, and constructively influence senior leadership. - Strong analytical skills with a knack for deep-diving into operational data, identifying root causes, and generating immediate tactical solutions. - Fluent in English with professional working proficiency in Dutch or German. **Desired:** - Experience managing logistics operations across multi-market or pan-European networks. #### Benefits - Flexible Work & Time Off - Enjoy hybrid working from our great offices, at home or abroad - Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave - Health insurance and pension plans (subject to country of employment - Additional days off for significant life events - Connection & Community - Regular social events like summer and winter parties - Coffee, snacks and fully-equipped kitchens - Get to know our community with a monthly free Surprise Bag - Paid volunteer time through our Shareback volunteering programme - Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs) #### How to apply - We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go. - **Submit your Resume and Cover letter in English.** - Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging. - The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager, a case study and a final interview with the Head of European Logistics and the Global Director of Operations and Logistics. #LI-LO1 #LI-Hybrid *A Movement for Everyone* *We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.* *We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.*