Logistics Manager

The Position We are looking for a Logistics Manager who is excited to take on the challenges that come with delivering innovative and modular products to customers worldwide, while upholding our commitment to respect both people and our planet. In this role, you will drive and execute the department’s high level logistics fulfillment strategy, managing global fulfillment efforts, developing processes that support our internal team and our customers as we scale and expand into new regions, and owning all cross-functional engagement with internal teams. You will also cultivate key vendor partnerships, representing the logistics teams in internal projects, spearheading stock availability for preorder fulfillment, and enhancing operational performance through deep internal integrations and strategic alliances. As a member of the Logistics Team, you will handle some of the critical “last touch” movements before our products reach our customers’ hands, and will have a high level of influence on the consumer experience as well as our internal logistics practices and initiatives going forward. This is a full-time hybrid position in Taiwan, with 10% travel required (when travel is reasonable) and a preference for candidates residing in Northern Taiwan (e.g. Taipei, Taoyuan, and Hsinchu). We have an office in XinYi Dist that you can work from. What You'll Do Departmental Strategy & Goals - Lead the execution of logistics department strategy and operational goals, ensuring alignment with high-level business objectives. Vendor & Relationship Management - Manage critical relationships with EU, North American, and in-country service providers (3PLs, carriers, freight providers) including performance reviews (QBRs/KPIs), onboarding, and RFQ oversight. Cross-Functional Leadership - Act as the primary logistics representative and SME for internal partners (Engineering, Quality, CX, B2B, Finance) on sensitive shipments, special projects, and strategic integrations. Operational Efficiency - Drive systemic solutions for recurring shipping issues and spearhead initiatives to improve fulfillment performance and minimize operational redundancies. Fulfillment & Pre-order Management - Own end-to-end pre-order management and supervise daily fulfillment activities for global 3PLs to ensure strict contractual SLA adherence. Compliance & Trade SME - Serve as the Subject Matter Expert for customs and trade compliance, managing all shipments and ensuring VAT/EORI/ART23 adherence for EU logistics. Inventory & Asset Control - Lead mid-year and year-end inventory reconciliations and manage strategic SKU conversion, kitting, and repack projects to optimize costs. Financial Oversight - Audit and approve all vendor invoices for 3PLs and carriers, while monitoring cost performance and developing leadership dashboards. Escalation Management - Act as the primary in-country escalation point for the logistics team, providing support for fulfillment, shipping, and complex compliance hurdles. Systems & IT Integration - Provide strategic support for new IT integrations and system setups to enhance data sharing and operational visibility with vendor partners. What You Need Excellent communication skills, with fluency in English Experience in E-commerce 3PL based fulfillment and logistics 5+ years of experience in global shipping including trade compliance 3+ years of experience managing 3PL & small parcel vendor relationships in Asia 3+ years of experience in consumer electronics or similar regulated industries Working knowledge of Google Workspace, relational databases and ERP systems (e.g. SAP or Netsuite) Proven understanding of supply chain processes (e.g. inventory planning, procurement, multi-region fulfillment) Experience in data-driven decision making and reporting What's Nice to Have Customs brokerage license Familiarity with OEM/ODM manufacturing. FedEx global shipping and consolidation (IPD) experience Global logistics experience with emphasis on trade compliance Strong analytical mind with enthusiasm for problem-solving What You'll Love Competitive salary, equity, and health benefits Paid company holidays plus 20 PTO days per year Paid Parental Leave Annual Health Checks Flexible work hours and locations, including every other Monday off! The chance to work at a startup that is making a positive social and environmental impact. Equal Opportunity We are also committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please let us know by reaching out to . Additional Notes Please be aware that we only post jobs directly on our career site, LinkedIn, ZipRecruiter, Monster, , MyJobHelper, Adzuna, Jora, and Jooble. We do not use Indeed. For the safest experience, please apply directly on our career site . We also follow a rigorous hiring process, meaning we do not extend offers without multiple rounds of live interviews. Most importantly, we do not issue checks to candidates and will never ask for personal financial information, such as bank details or credit card numbers, during the interview and offer process. We manage onboarding through our HRIS platform and provide all necessary equipment directly to our employees. All official communications during the interview process only come from @ats.rippling.com and @frame.work. If you receive a suspicious message, email, or job offer, please do not click on any links and report this incident to us at . Who We Are At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2020, our mission is to remake Consumer Electronics to respect people and the planet. We've started with two award-winning products, the Framework Laptop 13 and 16. Our laptops are thin, light, high-performance notebooks that can be upgraded, customized, and repaired in ways that no other notebook can. Alongside this, we've launched the Framework Marketplace to enable an ecosystem of parts and modules. In 2026, we introduced Framework Laptop 13 Pro, a ground-up redesign built for power users and developers, bringing a massive leap in battery life, a new CNC aluminum chassis, and our first Ubuntu Certified system, all while remaining repairable, upgradeable, and entirely yours. We've seen a fantastic reception to Framework Laptop 13 Pro, with MKBHD calling it our “best build yet," Linus Tech Tips declaring "The Framework Pro 13 is peak laptop," and Gizmodo naming it "The Best Modular Laptop Ever Made." That builds on years of recognition from outlets like Ars Technica and multiple Wirecutter reviews (including a recommendation among the best Windows Ultrabooks of 2024 ), along with making TIME's Best Inventions lists in 2021 and 2023 . We're incredibly proud to be recognized as #5 on Fast Company's Most Innovative Companies of 2026 , proof of our growth since first appearing on the list at #35 on Fast Company's Most Innovative Companies of 2022 . We come from successful consumer electronics startups including the founding team of Oculus, and have closed multiple rounds of funding to fuel our roadmap. Even better (and maybe unusually for an early stage startup), we're in a financially healthy position going forward off of our product revenue. We care deeply about building a diverse and inclusive team, and we hope you do too!