Logistics Manager

Job description

About Carl Friedrik Carl Friedrik is a leading premium travel goods and luggage brand, renowned for our exquisite craftsmanship, innovative design, and unwavering commitment to quality. Our products are inspired by the art of travel, catering to discerning customers who seek both style and functionality. We travel differently, inspiring us to ‘Carry with Confidence’. The Logistics Manager owns inbound logistics: getting our products from our factories to our warehouses in the UK, the EU and the US, on time and at the right cost. You will manage our freight forwarders day to day, liaise with supplier around the world and report on inbound lead times and costs. This role is vital to the success of the company, you will report to the Head of Operations and will work closely with the production teams and warehouses to ensure KPIs are consistently met. Key Responsibilities Plan and manage inbound shipments from our factories to our UK, EU and US warehouses, from collection to booked-in stock. Get quotes, book freight with our forwarders and choose the right mode for each shipment's timing and cost. Work with Supply Chain on production readiness, collection dates and container loads. Book delivery slots with our warehouses and make sure goods are received and booked in on time. Track every shipment and flag delays early to Supply Chain and Operations. Manage customs clearance, duty and import documentation, including HS classification, commercial invoices and packing lists. Report monthly on inbound lead times by route and forwarder: factory-ready to collection, transit, and arrival to booked-in stock. Find savings through tenders, renegotiations and better consolidation of shipments. 3+ years in inbound or international logistics, ideally in e-commerce, direct-to-consumer or retail, including managing freight forwarders. Hands-on experience with sea, air and road freight, incoterms and customs, especially UK–EU and US imports. Confidence negotiating with forwarders and holding them to quoted costs and transit times. Strong numbers skills: you can build a cost and lead time reports using spreadsheets. Strong organisational skills, with an ability to manage multiple tasks and work under pressure in a fast-paced environment. Excellent interpersonal and communication skills - you will liaise internally and externally across multiple departments. Curious and proactive - you enjoy digging into processes, spotting where things can be better, and following through on improvement.