Logistics Operations Manager

Job description

Brands lose billions each year to returns, excess inventory, and non-new product. Trove transforms that liability into a growth engine. We provide the software and operational infrastructure that enables leading brands to recover value from non-new inventory like returns and pre-loved goods through resale, trade-in, repair, and warranty claims. Brands including Canada Goose, Patagonia, Michael Kors, Carhartt, BÉIS, and Steve Madden rely on Trove to power returns management, resale sites, reverse logistics, and value-added services across North America and Europe. By integrating into complex retail ecosystems, Trove helps brands maximize recovery, acquire new customers, deepen loyalty, and drive sustainable growth. Trove is a Certified B Corporation headquartered in the U.S., with a European office in Berlin. Aufgaben As Logistics Operations Manager at Trove, you will be responsible for developing reverse logistics supply chain and warehouse solutions for new and existing brand partner relationships using Trove’s patent technology. You will need agility as you anticipate and translate customer needs into operational processes, software solutions and program implementations. Your main objective is to develop innovative and realistic logistics solutions that meet the customer’s requirements in terms of cost and performance. These solutions consist of 3PL onboarding, warehouse software implementations and new program operational requirements. Develop, implement and manage inbound and outbound logistics for re-commerce operations at our 3PL partners across Europe Anticipate and translate customer needs into operational processes. Manage systems and workflows for physical products, ensuring efficiency and quality. Build and maintain strong relationships with internal and external stakeholders. Adapt quickly to changing priorities and conditions, effectively managing complexity and change. Ensure no important details slip through the cracks with strong attention to detail. Proactively surface and address issues and areas of potential risk. Balance speed with quality and accuracy, providing daily and weekly visibility to team performance against goals. Drive continuous improvement in efficiency and quality. Support the final stages of the sales process by scoping and implementing appropriate production center services for new partner programs. Drive the integration of new partner merchandise into our single-SKU production workflows. Collaborate with cross-functional Trove team members in Europe and North America to meet partner needs and ensure repeatable outcomes for new initiatives and special projects. Investigate new program services for existing and new partners. Collaborate with production center managers to map new partner merchandise flow through processes. Test new methods of processing to meet partner and company requirements such as customer buying experience, processing speed, and listing cost. Produce and organize documentation to support the integration of new partners into existing workflows. Advise the Partnerships & Business Development teams on best practices and educate them on how to use our solutions to meet partner requests. Demonstrate excellent follow-through on a variety of tasks such as data collection, reporting, workflow experimentation, and other projects as needed. Willingness to travel within Europe to visit clients and 3PL sites. Qualifikation Minimum 1-3 years of experience in warehousing, distribution, supply chain or 3PL industries. Minimum 1-3 years of experience managing systems and workflows for physical products. Understanding of warehouse management software. 3PL and vendor management experience. Bachelor Degree in Industrial Engineering or Business Administration with a focus on Logistics & Supply Chain Strong problem-solving skills and ability to cope effectively with complexity and change. Demonstrated experience managing multiple, different work streams at once. Strong relationship-building and communication skills; able to build trust with internal and external stakeholders. Adaptable and able to adjust quickly to changing priorities and conditions. Strong attention to detail, ensuring important details do not slip through the cracks. Proactively surfaces and addresses issues and areas of potential risk. Passionate about recommerce, reverse logistics, and the circular economy. Experience in a warehouse environment, manufacturing, or processing is a plus. You are fluent in German and English We are hiring this position in Germany. Applicants need to live in Germany and hold a German work permit. You can work remotely from anywhere in Germany or from our office in Berlin-Neukölln Benefits Flexible Remote Workplace - Trove’s flexible schedule and remote workplace allows employees more freedom in their schedule, which is invaluable when it comes to attending to the needs of personal and work life needs. Time to Relax: 28 vacation days plus one extra day per year on the team. We offer a Monthly Budget of 100€ for Gym Membership, Transit Card, etc. via our benefits platform Become1 Betriebliche Altersvorsorge - Employees can set aside salary to invest in a qualified retirement investment plan Flat Hierarchies: Short communication channels, open collaboration, and personal responsibility with a tangible impact for our clients and the company. Career Opportunities: Exciting projects with plenty of creative freedom offer you diverse and long-term development and career prospects in a fast-growing company. Trove is proud to be an equal opportunity company but we don’t want to stop there. We strive to be an anti-racist company and we believe that diversity and gender balance will help us reach our full potential. At Trove we are building a company where we are not only proud of our mission, but how we are pursuing it. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status and we will consider qualified applicants with arrest and conviction records for employment.