Logistics & Operations Specialist

Job description

About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership. About Your Workplace Join Miele New Zealand and play a pivotal role in ensuring our premium appliances are available when and where our customers need them. As the Logistics & Operations Specialist, you'll be responsible for optimising inventory, supporting the Sales team and driving operational excellence across our supply chain. Working closely with internal stakeholders and third-party logistics providers, you'll combine analytical thinking with relationship management to improve inventory performance, enhance operational efficiency and deliver exceptional customer outcomes. This is an exciting opportunity to make a real impact within a collaborative, fast-paced environment. Your Responsibilities Manage inventory across multiple stock categories, ensuring optimal stock availability, integrity and efficient product lifecycle management Coordinate sales support activities including order processing, display stock management, point-of-sale distribution and customer enquiries Build strong relationships with Sales teams, third-party logistics providers and business partners to ensure seamless operations Monitor inventory performance through stocktakes, cycle counts, reconciliations and proactive inventory planning Manage the returns process, including approvals, reconciliations and root cause analysis to identify opportunities for continuous improvement Develop KPI reporting and operational insights to support business decisions and improve supply chain performance Collaborate with Australian planning teams and New Zealand stakeholders to drive efficiency, reduce waste and optimise inventory investment What We Are Looking For Must-have Experience in inventory management, supply chain, logistics or operations Strong analytical and problem-solving skills with excellent attention to detail Proven ability to build strong relationships with internal and external stakeholders Excellent organisational and time management skills with the ability to manage multiple priorities Intermediate Microsoft Office skills, particularly Excel Nice-to-have Experience managing third-party logistics (3PL) providers Experience in sales operations or commercial support Exposure to inventory reporting, KPI analysis and root cause analysis Experience with ERP systems such as ASW, Cognos or similar business systems Our Benefits Quarterly Life Leave – one paid day each quarter to recharge Personal development and career opportunities Employee discounts Access to a wide range of wellbeing programs, including annual flu vaccinations, Employee Assistance Program and holistic wellbeing support Experience meaningful recognition for both individual accomplishments and team successes