Logistics Performance Analyst

Job description

At efood we work daily to create experiences that stand out. Behind every reliable user, vendor and rider experience, there’s a strong Logistics Performance team. We’re looking for a Logistics Performance Analyst to join our team and contribute to the continuous improvement of our service. Working within a defined area, you’ll help turn performance data into insights and actions that support better business outcomes. This is a business role with an analytical component. You will use data to monitor performance, identify opportunities, support decisions, recommend improvements and drive actions across the customer experience and logistics operations. You will report to the Logistics Performance Manager and focus on a defined area of responsibility. Your core focus: Take responsibility for monitoring performance within a defined Logistics Performance area, identifying trends, deviations, potential issues and their business relevance. Analyse performance drivers and their relationship with customer experience and commercial metrics such as conversion rate and reorder rate. Prepare clear findings and practical recommendations to support improvements in our service, processes and customer experience. Contribute to monthly and quarterly business reviews by preparing concise analyses, discussion points and recommendations. Work with your manager and relevant teams to investigate business questions, communicate findings and follow up agreed improvement actions. What you’ll get exposure to: How the accuracy and reliability of customer-facing time information affect customer trust and experience. Experiments and A/B tests, including helping prepare analyses and understand the results. Product Development discussions related to customer-facing features Improvements to Logistics Performance tools and processes. At least 2 years of experience in business analysis, operations, logistics, performance management, product, commercial analysis, consulting or another relevant business environment. A Bachelor’s degree in Engineering, Economics, Mathematics, Statistics, Business or another relevant field. Experience analysing data and creating clear visualisations using tools such as Looker, Tableau, Google Sheets or similar. Ability to prepare clear presentations and communicate findings effectively. Familiarity with AI tools and a practical mindset for using them to support analysis, research and productivity. A structured, curious and ownership-driven approach, with the ability to manage priorities, work independently within a defined scope and deliver with pace. Ability to communicate clearly and collaborate with colleagues from different teams and perspectives. Nice to have, but not essential: Exposure to experiments, A/B tests or hypothesis-based analysis. Exposure to product development, logistics, customer experience or operational performance. Experience in a digital platform, marketplace or other fast-moving business. What you can expect from us: Regular mentoring and support as you develop in the role. Ownership of defined projects with visible business impact. Exposure to senior stakeholders and cross-functional decision-making. Broad exposure to logistics, customer experience, commercial performance and technology. We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰 We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all! We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎 We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth! Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered! If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped! We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎 Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼 Free efood pro Subscription: Perks of the job! Enjoy a complimentary efood pro subscription for free deliveries and exclusive discounts on your favorite meals and groceries. 🍔 We support your growing family and we offer a childcare allowance for each individual child 🍼 Life @efood: At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️ We take ownership of what we do, embracing challenges, and making things happen! ✔️ We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀 We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions! We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏 We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting. Hungry enough to join us? At efood, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here . efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.