Logistics Representative

Job description

C.H. Robinson is looking for a Logistics Representative in Monterrey to help drive operational excellence and deliver exceptional service across our global supply chain network. In this role, you will have a direct impact on customer satisfaction, transportation execution, and the overall success of our logistics operations. As a Logistics Representative, you will coordinate shipments, communicate with carriers and customers, and proactively resolve transportation challenges to ensure freight moves efficiently and on time. You will leverage your problem-solving skills, attention to detail, and customer-focused mindset to support operational goals, strengthen relationships, and contribute to business growth. Working in a fast-paced environment, you will play a key role in delivering reliable logistics solutions every day. Ready to make an impact? Apply today and join a global team that is transforming logistics through innovation, collaboration, and customer excellence. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Ensure Transportation arrangements are made for shipments by the following: Monitoring customer load board and information flow in the Transportation Management System Maintaining any team mailboxes Performing relationship and knowledge-based exception management to any pre-defined processes Document and organize existing standard operating processes Learn multiple job functions within assigned team Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers Meet operational metrics Conduct CHR systems trainings to external CHR customer representatives Manage reconciliation of daily, weekly, monthly, and quarterly reports Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition Act as a resource and support for peers when needed Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team Other duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONS Required : High School Diploma and/or GED Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics Minimum 1 year of prior experience working with and troubleshooting information systems Ability to work flexible schedule on occasion, including overtime hours when requested Ability to travel up to 5% (domestic and/or international) Fluent in English and Spanish Prefer r ed: Bachelor’s degree from accredited college or university Excellent customer service skills Proficient in Microsoft Office Suite of programs Ability to present to a variety of audiences Strong written and verbal communication skills Ability to think critically, analyze data and solve problems quickly and accurately Ability to work in a team oriented and fast-paced environment Ability to prioritize and handle a variety of tasks Continuous improvement mindset Ability to adapt to an ambiguous and changing environment Ability to motivate and encourage change, able to get positive results in a very large , dispersed organization Values a diverse and inclusive work environment CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability. Benefits We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.