Longtail Account Manager - US

Job description

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem https://www.perk.com/shadow-work-report. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com http://www.perk.com to learn more. The Role We are looking for a customer-oriented and result-driven candidate to join our Account Management Team. As an Account Manager at Perk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. In this role you will be responsible for a portfolio of small and medium sized accounts within the North American market. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard. What will you be doing? - Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts. - Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximizes their usage of Perk. - Identify growth opportunities and develop your portfolio by adding new business opportunities. - Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders. - Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up-selling and cross-selling. - Develop strong relationships with your clients that will shape their business travel programs. - Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions. - Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible. - Effectively prioritize your time in order to maximize impact in key business areas. What will you need to succeed? - Relevant account management or customer success experience. - Outstanding presentation & communication skills and the ability to build deep relationships. - Great prioritization and time management skills. - Result oriented mindset while keeping customer satisfaction as your top priority. - Great ability to analyze and translate data for your customers. On top of that, you will only be the right candidate if you are... - Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology. - Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains. - Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around. - You seek feedback early and often and are open to both give and take constructive criticism. What do we offer? - Competitive compensation, including equity in Perk - Generous vacation days so you can rest and recharge - Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date - Financial benefits like 401k or Roth with company matching, and HSA or FSA plan - Subscription to Wellhub, the gym benefit - Family services that include adoption benefits and paid parental leave from 12 to 16 weeks - Global presence and hybrid working style - Unforgettable Perk events, including travel to one of our hubs - Learning and professional development opportunities - A mental health support tool with access to therapists year round - Exponential growth opportunities - 16 paid hours per year to volunteer for a cause of your choice - "Work from anywhere" allowance of 20 working days per year Compensation: Compensation for this role is a combination of salary, commissions, and stock options. The base salary is $72,000, and the total on-target-earnings (base + commission) are $84,000. The commission structure will be tied to the achievement of revenue & retention targets. AI at Perk AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com http://perk.com or @externalperk.com http://externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate. #LI-Hybrid