Loss Mitigation Fulfillment Project Manager

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. POSITION SUMMARY The Loss Mitigation Fulfillment Project Manager oversees the day-to-day tasks and performance of designated Fulfillment activities and takes responsibility for producing high volume and high-quality work while adhering to investor, client, company, and regulatory guidelines. The position focuses on identifying and managing the key factors that drive performance within the department with a strong focus on reporting, compliance, and quality processing. Description Essential Functions, Duties, and Responsibilities Oversee the day-to-day tasks and performance of designated Fulfillment responsibilities. Maintain responsibility for the Fulfillment Compliance Inbox. Maintain and update process and procedure documentation for the Fulfillment Department. Act as a liaison with other departments to foster efficiency, process improvement and high-quality output. Ensure compliance with all Investor guidelines and quality controls are in place to protect Shellpoint and its clients. Ensure department policies and procedures are maintained and timely updates are submitted. Continually review and refine processes to ensure efficiency and accuracy. Partner with Compliance to monitor change in trends, regulations and outliers that impact portfolio performance, focusing on identification of improvement opportunities. Hold weekly performance update meetings with Senior Management. Undertake special projects related to departmental activities and perform other duties as assigned. Ability to effectively and accurately convey information to others. Performs related duties as assigned by management. Qualifications and Education Requirements High School Diploma or equivalent, required. Bachelor’s degree, preferred. 2-4 years project management experience. 5+ years of Loss Mitigation/Default Servicing experience. Skills, Abilities, and Knowledge Strong Microsoft Office skills required. Understanding of mortgage servicing. Collections, Foreclosure, Bankruptcy and/or REO experience preferred. Demonstrated strong skill set for organization and attention to detail. Self-Motivated. Ability to work independently with minimal supervision. Strong analytical, problem solving and mathematical skills to be used in evaluation and interpretation of complex information. Understanding of mortgage lending and servicing, particularly late-stage collections, and loan modifications. Strong follow-up skills, as well as the ability to meet strict deadlines. Work Environment and Physical Requirements Working on-site at assigned office location. Regular and punctual attendance adhering to schedule established by leadership. Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand. Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations. Sedentary work in a stationary position at a cubicle for prolonged periods of time. Constant repetitive motions required for operating a computer, such as typing and managing phone calls. Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement. Why Newrez We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self. Company Benefits : We offer benefits, programs, and perks that support you in every aspect of your life. Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave Adoption Assistance Tuition & Certification reimbursement Employee Mortgage Loan Program The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference. 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception) Matching Gifts Program - dollar-for-dollar up to $1,000 Access to grants, nonprofit resources, and volunteer opportunities More than $6,000,000 donated since 2020 1 in 5 employees participates in at least one Employee Resource Group (ERG) Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. 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