Loss Prevention Officer

Job description

As a Loss Prevention Employee, your primary responsibility is to create a safe and secure environment for all employees and guests. This includes providing safety education, enforcing company standards, and promoting the highest level of profit protection. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Patrol all areas of the property. - Assist guests with room access; ADA access; safe lockouts, etc. - Monitor Closed-Circuit Televisions, perimeter alarm systems, duress (Area of Refuge) alarms, and fire life safety systems. - Lock/unlock property entrances as required. - Conduct daily physical hazard inspections. - Respond to accidents, contact EMS, or administer first aid/CPR as required. - Assist guests and employees during emergencies. - Notify appropriate individuals during accidents, attacks, or other incidents. - Diffuse guest and/or employee disturbances. - Call for outside assistance if necessary. - Complete incident reports to document all Security/Loss Prevention related incidents. - Handle safety and security-related interruptions and complaints. - Resolve safety hazard situations. - Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. - Report to scenes of vehicle accidents/thefts. - Call for assistance using proper code responses. - Complete a Loss Prevention shift summary/daily activity report. - Maintain confidentiality of all Security/Loss Prevention and property reports and documents (proprietary information). Release information only to authorized individuals. - Conduct investigations and gather evidence. Conduct interviews with relevant parties. - Follow all company policies and procedures. - Report accidents, injuries, and unsafe work conditions to direct report and relevant manager. - Complete safety training and certifications. - Ensure uniform and personal appearance are clean and professional. - Welcome and acknowledge all guests. - Speak with others using clear and professional language. - Develop and maintain positive working relationships with others, supporting departments to reach common goals. - Comply with quality assurance expectations and standards. - Additional projects and responsibilities may be assigned as needed. SPECIFIC EXPERIENCE WE'RE SEEKING: - A minimum of 1 year of previous experience in a security officer position is required, preferably in a luxury hotel environment. - Previous Military, Police or Emergency services experience also beneficial, with honorable discharge - Fluent in English with the ability to write reports. - High school diploma required. - Ability to effectively present information, complete daily reports, and respond to questions from leaders, guests, and the general public in English. - Must have First Aid and CPR certifications to fulfill local licensing requirements. - Previous Medical experience also considered an asset (Nursing, EMTS etc). - Must be proficient in Microsoft Office (Word, Excel) and have experience with CCTV and monitoring systems. - Ability to add, subtract, multiply, and divide in all units of measure. - Ability to solve guest issues and deal with competing priorities. - This position requires a flexible schedule and must be able to work all shifts, days, evenings, overnights, weekends, and holidays. *Please note: management reserves the right to change, modify, and/or alter any of the abovementioned duties to meet business demands.* *Salary range: $12.50 USD - $14.50 USD per hour, plus gratuities.*