Loss Prevention Supervisor

Job description

As the Loss Prevention Supervisor your primary responsibility is to assist the Director of Security in creating a safe and secure environment for all employees and guests. Providing safety education, enforcing company standards and promoting the highest level of profit protection. **Some of your responsibilities include:** - Assist the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property. - Maintain logs, certifications and documents required by law and Standard Operating Procedures. - Train staff in established emergency procedures and implement accident and fire prevention procedures. - Assist in the development and implementation of emergency procedures. - Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. - Report any procedure violations to the Director of Loss Prevention and appropriate management. - Strive to improve service performance. - Supervise Loss Prevention staff to effectively monitor and protect property assets. - Perform duties of the Director of Loss Prevention in their absence. - Celebrate successes and publicly recognize the contributions of team members. - Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. - Encourage and build mutual trust, respect, and cooperation among team members. - Identify the developmental needs of others and mentoring, or otherwise helping others to improve their knowledge or skills. - Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers and guests. - Serve as a role model to demonstrate appropriate behaviors! - Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement. - Handle guest problems and complaints effectively. - Bring issues to the attention of the department manager and Director of People and Culture as necessary. - Report all employee accidents and guest liability incidents in a timely manner. **What You'll Bring** - 2+ Years Experience being a Loss Prevention Supervisor in a Hotel environment, preferably at a four-diamond or higher Resort - Understanding of safety protocols and local law requirements - First Aid/CPR Instructor Certification - Basic Computer knowledge, Microsoft Office Proficiency plus Typing skills required - Ability to manage difficult situations with guests if and when they arise. - Ability to create and maintain an uplifting, welcoming, and safe environment! - Must be able to lift 25+ pounds - Flexible schedule, able to work weekends, evenings and holidays. *Please note: management reserves the right to change, modify, and/or alter any of the abovementioned duties to meet business demands.* *Salary range: $15.00 USD - $17.50 USD per hour, plus gratuities.*