Lounge 32 Attendant

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves. About the Role: In the role of a Lounge 32 Attendant, you will be the face of luxury service for our most discerning guests, creating a welcoming and refined atmosphere in our exclusive Club Lounge. Reporting to the Lounge 32 Manager, you will be responsible for delivering exceptional guest experiences through personalised service, detailed attention, and a warm, professional demeanor. To thrive in this role, the ideal candidate will have prior experience in guest-facing roles within luxury hotels or resorts, a deep understanding of five-star service standards, and a genuine passion for making every guest feel special. You will take ownership of the guest journey within the lounge, ensuring each moment is seamless, engaging, and elevated. What you will do: Maintain the cleanliness, ambiance, and functionality of the Lounge 32 throughout all service periods. Welcome guests with warmth and professionalism, offering tailored assistance, recommendations, and support throughout their visit. Serve food and beverages during designated meal periods such as breakfast, afternoon tea, and evening cocktails, ensuring a polished and attentive service. Recognise VIPs, loyalty members, and repeat guests, ensuring a highly personalised experience through thoughtful touches and proactive engagement. Monitor and control access to the lounge, ensuring eligibility and maintaining privacy and exclusivity for our guests. Communicate effectively with hotel departments including Front Desk, Housekeeping, and Food & Beverage to ensure seamless guest service and follow-through. Stay informed about hotel offerings, local attractions, and events to provide relevant and timely recommendations. Offer concierge-style support such as booking dining, transportation, and entertainment, tailored to individual guest preferences. Proactively seek opportunities to upsell hotel services, amenities, and experiences to enhance guest satisfaction and increase revenue. Execute administrative duties such as managing guest preferences, billing, and accurate reporting using hotel systems. What you will bring: Previous experience in a luxury hospitality environment, ideally in guest services, lounge, or concierge roles. A warm, polished, and professional approach with impeccable personal presentation. Strong verbal and written communication skills; fluency in additional languages is a plus. A service mindset, with a natural ability to anticipate guest needs and a passion for going above and beyond. Ability to multitask in a fast-paced environment while maintaining exceptional attention to detail. Sound knowledge of food and beverage service etiquette and procedures. Flexibility to work varying shifts, including mornings, evenings, weekends, and holidays. What we offer: Competitive Salary and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals