Lounge Host - Aer Lingus Lounge Dublin Airport

Job description

Job Description: To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one. Greet customers warmly and create a welcoming atmosphere. Take orders accurately and efficiently. Serve food and beverages promptly, maintaining a high level of attention to detail. Handle customer complaints and resolve issues professionally and courteously. Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish. Clean and sanitise tables, counters, and service areas regularly. Monitor and restock condiments, napkins, cutlery, and other supplies as needed. Assist in monitoring inventory/stock levels and report any shortages to the management. Maintain a positive work environment by fostering teamwork and cooperation Be aware of COSHH regulations and use appropriate protective equipment when using chemicals. Adhering to dress code policies. Demonstrate excellence Adhere to food safety and hygiene regulations to maintain a safe environment. Follow proper hand hygiene procedures and maintain personal cleanliness. Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment. Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting. Excellent communication and interpersonal skills. Strong attention to detail and ability to multitask in a fast-paced environment. Friendly and approachable demeaner, with a genuine desire to provide exceptional customer service. Ability to work well under pressure and handle customer complaints effectively. For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team. Title: Lounge Host, Full-time roles available Location: Dublin Airport Terminal 2 Hours of work: 5 over 7 Rate of Pay: €15.40 per hour You will be required to work a combination of early and late shifts. It's important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. As this role is based at Dublin Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing a Irish Garda Vetting check, and, if you have lived outside Ireland for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant Ireland‑based embassy. Benefits: 20 Days holiday increasing with tenure Plus your birthday as paid day off 3 paid volunteering days 3 days paid grandparent leave. 26 week’s enhanced maternity leave (paid) Secondary carer leave (enhanced; 4 weeks paid) Paid Wedding/commitment day leave. Free meals on shift Bespoke training and development opportunities Pension and life insurance. Discounts available on our Perkbox app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme. If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey, our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more. We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award‑winning Chef Academy, supporting you whether you’re starting or developing your skills as a lounge host. Whenever customers visit the Aer Lingus Lounges at Dublin airport, you’ll be there as a lounge host to greet them with 5‑star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.