Lounge Supervisor (Airline Industry)

Job description

Key Responsibilities: Operational Supervision: Oversee the day-to-day activities of the lounge, ensuring smooth and efficient operations. Manage the lounge staff, including scheduling, task delegation, and performance monitoring. Ensure that all guests, including premium passengers and frequent flyers, receive exceptional service. Guest Experience: Greet and interact with guests, addressing any inquiries or concerns promptly. Ensure guests are provided with high-quality food, beverages, and additional amenities. Maintain a high level of hospitality consistent with 5-star hotel standards. Food & Beverage Management: Supervise the preparation, presentation, and quality of all food and beverage offerings. Collaborate with F&B suppliers and partners to ensure timely delivery of fresh products. Ensure food safety, hygiene, and cleanliness are strictly adhered to within the lounge’s kitchen and dining areas. Staff Management & Training: Lead, train, and develop lounge staff in guest service excellence, F&B knowledge, and operational efficiency. Conduct daily pre-shift briefings and performance evaluations. Monitor staff performance and provide feedback to improve service delivery. Inventory & Stock Control: Manage inventory levels of food, beverages, and lounge supplies, ensuring adequate stock at all times. Oversee ordering processes and manage relationships with vendors and suppliers. Compliance & Safety: Ensure compliance with airline policies, safety protocols, and industry regulations. Conduct regular inspections to ensure health and safety standards are met. Implement security measures to safeguard both guests and staff within the lounge. Customer Feedback & Service Improvement: Address customer feedback and complaints in a professional manner, aiming to exceed passenger expectations. Continuously seek opportunities for improving service quality and operational processes. Qualifications & Skills: Education: Diploma or Degree in Hospitality Management, Hotel Administration, or related field. Experience: Minimum 3-5 years of supervisory experience in a premium hotel or airline lounge environment. Strong background in food & beverage management, with hands-on experience in high-end service delivery. Skills: Exceptional leadership and team management skills. Outstanding communication and interpersonal abilities. Strong organizational skills with attention to detail. Ability to work under pressure and handle high-profile clientele. Proficiency in food safety and hygiene standards. Certifications: First Aid and emergency response training (advantageous). We are looking for a Lounge Supervisor who will be responsible for overseeing the daily operations of the airline’s exclusive passenger lounge. You will ensure a premium and seamless experience for passengers by managing staff, delivering high-quality food and beverage services, and maintaining the cleanliness and ambiance of the lounge. Your hotel and food & beverage background will help uphold the highest standards of hospitality and guest satisfaction.