Lounge Supervisor - British Airways Lounges, Glasgow Airport

Job description

As a Service Supervisor, you’ll be the driving force behind the team's delivery of a seamless, high-end hospitality experience for our passengers. You will: Lead & Motivate – Inspire your team to exceed guest expectations Deliver Excellence – Ensure top-tier service and presentation standards Manage Operations – Oversee smooth lounge functionality and staff training Innovate & Improve – Implement new ideas to enhance guest satisfaction Work closely with the Lounge Manager to ensure compliance on our sops and excellence on our standards and service What We’re Looking For: Proven experience in hospitality, catering, or lounge management Strong leadership & people management skills A passion for delivering 5-star customer service Ability to thrive in a fast-paced environment Knowledge of health & safety and food safety standards Ready to elevate guest experiences and lead an outstanding team? For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team. Title: Lounge Supervisor, Full-time, Location: Glasgow Airport Salary: £14.55 Hours of work: 37.5 You will be required to work late shifts only. The earliest start is 11:30 with the latest finish time of 21:30. All shifts are for 8 hours. It's important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those who drive, free car parking is provided. As this role is based at Glasgow Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK‑based embassy. Benefits: 28 Days holiday, including bank holidays Birthday holiday 3 volunteering days 3 days grandparent leave 24 weeks' enhanced maternity leave Secondary Carer leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeship opportunities for all experience levels Pension and life insurance Discounts available on our Perkbox app; high street shops, holidays & cinema Wellbeing hub Access to an employee assistance programme Cycle to work scheme If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey, our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more. We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award‑winning Chef Academy, supporting you whether you’re starting or developing your skills as a lounge supervisor. Whenever customers visit the British Airways Lounges at Glasgow Airport, you’ll be there as a lounge supervisor to greet them with 5‑star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.