[LTA-VS] PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)

Job description

[What the role is] PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS) [What you will be working on] We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints. Key Responsibilities Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence) Manage service requests and online applications efficiently while ensuring high service standards Prepare regular performance reports and conduct audits when required Maintain smooth workflow and service excellence at various service touchpoints Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery Monitor and follow up on customer interactions to ensure timely resolution Perform other duties and responsibilities as assigned based on evolving business needs [What we are looking for] Knowledge in any discipline Prior work experience in customer service will be an added advantage Proficient in Microsoft Office applications Excellent organisational, communication, and interpersonal skills Meticulous and attention to detail with strong analytical abilities Ability to work effectively both independently and as part of a team Proven ability to thrive in a fast-paced environment and handle multiple tasks efficiently As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.