Luxury Resale B2B Account Manager (Luxclusif)

Job description

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. Luxclusif is a technology-driven global B2B platform founded in 2013 and part of Farfetch since 2021. Dedicated to redefining the luxury paradigm by offering premium pre-owned fashion to a global audience, Luxclusive has pioneered the global luxury resale market, with advanced data-driven solutions to facilitate the buying and selling of high-end pre-owned items. With operations spread across the globe and strategic warehouses in key locations, ensure a seamless supply of luxury goods, ensuring item curation, quality control, operations, logistics to technology integrations and sales, delivering an unmatched resale experience for brands, retailers, and end-customers. ### THE ROLE We are seeking an accomplished, results-driven commercial professional to step into the role of **Luxury Resale B2B Senior Account Manager** in Japan. This position is ideal for an experienced individual contributor who seamlessly combines strong commercial acumen with deep operational expertise. In this senior role, you will take full ownership of the long-term containment, operational performance, and B2B account retention strategies for our upfront buying and physical consignment partnerships. While your days will inevitably involve a degree of tactical, hands-on operational firefighting to keep processes moving smoothly, your primary focus must remain on driving mid-term framework optimization, establishing repeatable account playbooks, and conducting robust and data-driven reviews of partner performance. Furthermore, you will actively spearhead cross-functional continuous improvement projects alongside global teams. Reporting directly to the Luxury Resale Partnerships Senior Manager, you will serve as a key commercial pillar to scale our local B2B channels securely. ### WHAT YOU'LL DO ##### **1. Mid-Term Framework Optimization & Performance Analytics** - Establish, optimize, and execute structured, repeatable B2B account playbooks to ensure frictionless onboarding for incoming partners passed down by the New Business Development team. - Monitor and enhance partner operational efficiency, evaluating structured performance metrics and recommending data-driven process improvements. - Conduct regular business reviews with active upfront buying and physical consignment suppliers to advise them on optimizing stock mix, refresh frequencies, and overall partnership health. ##### **2. Cross-Functional Projects & Continuous Improvement** - Serve as the core B2B partnership stakeholder in complex, cross-functional business initiatives alongside central global teams (Buying, Operations, Finance, Tech). - Translate macro-industry performance insights into regional growth strategies, unblocking systemic friction before it affects stock inflows or margins. - Provide structured feedback on partners' processes and needs to help internal teams develop scalable solutions for long-term B2B relationship success. ##### **3. Operational Shielding & Escalation Management** - Act as the final line of defense for partner retention by directly resolving advanced daily or weekly operational struggles. - Support financial reconciliation bottlenecks, handling disputed credit notes or billing blocks with central Finance team. ### WHO YOU ARE - **Experienced B2B Leader:** You possess a minimum of 6 years of commercial experience in strategic B2B account management, corporate partnerships, or marketplace operations. Experience within a retail, brand, or wholesale fashion/luxury environment is highly advantageous. - **Relationship Focused:** You are highly skilled at building and managing relationships with key partners across different execution levels—from operational personnel to C-suite executives—as well as driving alignment across diverse internal teams. - **Commercially & Analytically Minded:** You possess a strong commercial mindset, translating performance and industry insights into concrete growth strategies. You deeply understand revenue drivers, market trends, and competitive positioning within the luxury resale sector. - **An Expert Negotiator:** You excel at strategic commercial negotiation. You possess the ability to effectively plan, influence, and drive complex discussions to secure long-term, highly profitable, and mutually beneficial agreements. - **A Strategic Thinker:** You are a proactive planner capable of high-level strategic thinking, linking abstract, long-range visions and multi-month operational roadmaps directly to daily execution. - **Bilingual:** You are fluent in Japanese and English, which is strictly required for high-stakes business negotiations, partner engagement, and seamless global collaboration. ### REWARDS & BENEFITS - Flexible working environment and more! - Generous Annual Leave entitlement ### EQUAL OPPORTUNITIES STATEMENT Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.