At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We are constantly evolving, embracing new technology, and premium brands to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact. As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutiques with OMEGA and TAG Heuer at SouthPark Mall. These boutiques are exclusively operated by REEDS Jewelers under the OMEGA and TAG Heuer brands, offering an opportunity to help lead stores dedicated to a legacy of cutting-edge design, performance, and innovation in luxury timepieces. We’re looking for an energetic and driven Manager in Waiting to join our exceptional team, deliver an unforgettable client experience, and uphold the excellence of these luxury brands. Charlotte is a major financial and business center with a thriving luxury retail market. SouthPark Mall is a key shopping destination, consistently attracting customers who value outstanding service and well-known brands. The dedicated TAG Heuer and Omega Boutiques at SouthPark offer specialized luxury experiences for timepiece collectors and enthusiasts. Charlotte’s fast-growing economy, vibrant neighborhoods, and strong professional community make it an excellent city for luxury retail careers and long-term growth. The Role: Manager in WaitingA Manager in Waiting assists the store manager in all aspects of the store's operations while motivating sales associates to be capable, confident, and successful. The ideal candidate is responsible, accountable, and driven to grow into a management role, strengthening their leadership skills along the way. This position is designed for someone eager to develop professionally, learn the business, and prepare for future leadership opportunities within REEDS.The best candidates can hold themselves and others accountable for the overall vision, direction, growth, profitability, and success of the retail store. We provide the tools, training, and mentorship you need to expand your knowledge- whether it’s learning about the world-class designers we proudly represent or mastering top-selling skills that set you up for long-term success.A Manager in Waiting at REEDS Jewelers is a full-time, salaried exempt position with commission opportunities, performance bonuses, and a full benefits package.What You’ll DoSales & Business Leadership Drive store performance, exceeding sales goals and KPIs Leverage sales analytics to drive strategy and opportunity Lead by example as a selling manager and brand ambassador Oversee visual presentation, product mix, and promotional execution Client Experience Deliver a seamless, personalized luxury experience to every customer Inspire the team to build long-term client relationships through effective clienteling Drive special events and creative engagement with clients Lead from the floor during peak moments and events Actively seek and respond to client feedback Team Development Support the store manager to recruit, train, and retain top-tier talent Create a culture of accountability, performance, and celebration Facilitate continuous learning Operations & Store Standards Support manager's delivery flawless execution of daily operations Support inventory, security, and loss prevention Oversee compliance, safety, and store policy adherence Support back-of-house organization and optimize operational efficiency Our ValuesWe lead through REEDS’ core principles: Integrity – Do what’s right, always Performance Excellence – Drive results and growth Stewardship – Build trust at every turn Professionalism – Lead with confidence and consistency Entrepreneurial Spirit – Think boldly, act decisively Team Orientation – Support, uplift, and collaborate Passion – Love what you do and share it with others Requirements 3+ years of leadership experience in luxury, specialty, or jewelry retail Proven track record of meeting/exceeding sales goals Strong leadership presence and talent development capabilities Proficient in POS systems, Microsoft Office, and digital commerce tools Availability to work a flexible schedule, including nights, weekends, and holidays High School Diploma or Equivalent Ability to stand for long periods of time and carry up to 30 lbs. Legal authorization to work in the U.S. Preferred Qualifications GIA coursework or certification Deep passion for fine jewelry, timepieces, and curating an elevated, luxury experience BenefitsREEDS Jewelers offers a comprehensive compensation program that includes, medical, prescription, dental, life and long-term disability insurance as well as 401k, merchandise discounts, career growth and a drug free workplace.REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We are constantly evolving, embracing new technology, and premium brands to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact.
As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutiques with OMEGA and TAG Heuer at SouthPark Mall. These boutiques are exclusively operated by REEDS Jewelers under the OMEGA and TAG Heuer brands, offering an opportunity to help lead stores dedicated to a legacy of cutting-edge design, performance, and innovation in luxury timepieces. We’re looking for an energetic and driven Manager in Waiting to join our exceptional team, deliver an unforgettable client experience, and uphold the excellence of these luxury brands.
Charlotte is a major financial and business center with a thriving luxury retail market. SouthPark Mall is a key shopping destination, consistently attracting customers who value outstanding service and well-known brands. The dedicated TAG Heuer and Omega Boutiques at SouthPark offer specialized luxury experiences for timepiece collectors and enthusiasts. Charlotte’s fast-growing economy, vibrant neighborhoods, and strong professional community make it an excellent city for luxury retail careers and long-term growth.
The Role: Manager in Waiting
A Manager in Waiting assists the store manager in all aspects of the store's operations while motivating sales associates to be capable, confident, and successful. The ideal candidate is responsible, accountable, and driven to grow into a management role, strengthening their leadership skills along the way. This position is designed for someone eager to develop professionally, learn the business, and prepare for future leadership opportunities within REEDS.
The best candidates can hold themselves and others accountable for the overall vision, direction, growth, profitability, and success of the retail store. We provide the tools, training, and mentorship you need to expand your knowledge- whether it’s learning about the world-class designers we proudly represent or mastering top-selling skills that set you up for long-term success.
A Manager in Waiting at REEDS Jewelers is a full-time, salaried exempt position with commission opportunities, performance bonuses, and a full benefits package.
What You’ll Do
Sales & Business Leadership
- Drive store performance, exceeding sales goals and KPIs
- Leverage sales analytics to drive strategy and opportunity
- Lead by example as a selling manager and brand ambassador
- Oversee visual presentation, product mix, and promotional execution
Client Experience
- Deliver a seamless, personalized luxury experience to every customer
- Inspire the team to build long-term client relationships through effective clienteling
- Drive special events and creative engagement with clients
- Lead from the floor during peak moments and events
- Actively seek and respond to client feedback
Team Development
- Support the store manager to recruit, train, and retain top-tier talent
- Create a culture of accountability, performance, and celebration
- Facilitate continuous learning
Operations & Store Standards
- Support manager's delivery flawless execution of daily operations
- Support inventory, security, and loss prevention
- Oversee compliance, safety, and store policy adherence
- Support back-of-house organization and optimize operational efficiency
Our Values
We lead through REEDS’ core principles:
- Integrity – Do what’s right, always
- Performance Excellence – Drive results and growth
- Stewardship – Build trust at every turn
- Professionalism – Lead with confidence and consistency
- Entrepreneurial Spirit – Think boldly, act decisively
- Team Orientation – Support, uplift, and collaborate
- Passion – Love what you do and share it with others
Requirements
- 3+ years of leadership experience in luxury, specialty, or jewelry retail
- Proven track record of meeting/exceeding sales goals
- Strong leadership presence and talent development capabilities
- Proficient in POS systems, Microsoft Office, and digital commerce tools
- Availability to work a flexible schedule, including nights, weekends, and holidays
- High School Diploma or Equivalent
- Ability to stand for long periods of time and carry up to 30 lbs.
- Legal authorization to work in the U.S.
Preferred Qualifications
- GIA coursework or certification
- Deep passion for fine jewelry, timepieces, and curating an elevated, luxury experience
Benefits
REEDS Jewelers offers a comprehensive compensation program that includes, medical, prescription, dental, life and long-term disability insurance as well as 401k, merchandise discounts, career growth and a drug free workplace.
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
For over 70 years, we’ve brightened the day for millions of customers with fine jewelry and watches. From a gift for Mom to the diamond ring that starts a life journey, REEDS associates get to work in a job where our mission is selling happiness.Family owned since 1946, we operate approximately 70 REEDS Jewelers stores and Pandora stores in 13 states, and a leading jewelry e-commerce website REEDS.com.For more information about REEDS, our retail and corporate career tracks, our headquarters city of Wilmington, North Carolina, or to contact our Human Resources team, visit our Careers site at REEDS.jobs.
For over 70 years, we’ve brightened the day for millions of customers with fine jewelry and watches. From a gift for Mom to the diamond ring that starts a life journey, REEDS associates get to work in a job where our mission is selling happiness.
Family owned since 1946, we operate approximately 70 REEDS Jewelers stores and Pandora stores in 13 states, and a leading jewelry e-commerce website REEDS.com.
For more information about REEDS, our retail and corporate career tracks, our headquarters city of Wilmington, North Carolina, or to contact our Human Resources team, visit our Careers site at REEDS.jobs.
