M365 Platform Manager

Job description

Job Profile: Senior Manager – Microsoft 365 Platform Role Summary The Senior Manager – Microsoft 365 Platform is accountable for the product ownership, governance, and technical health of Microsoft 365 and the Power Platform across TD SYNNEX. This role provides clear direction on what we use, how we use it, and how we evolve it, ensuring the platform is secure, standardized, and aligned to enterprise priorities while actively reducing technical debt and legacy dependencies. The role operates as a platform product leader, not a service desk or security function, and works in close partnership with Infrastructure Operations, Security, Architecture, SAM, and Regional IT teams. Reporting Line Reports to: Vice President, rTIO Europe and Global Ops Management Level: Senior Manager Mission Provide clear Microsoft 365 and Power Platform product direction, robust governance, and disciplined execution—modernizing collaboration services, reducing technical debt, and enabling secure, scalable cloud adoption across TD SYNNEX. Key Responsibilities 1. Platform Product Ownership & Strategy Accountable for defining and maintaining the target-state vision for: Microsoft 365 collaboration services (Office 365, Teams, SharePoint, OneDrive, Microsoft 365 Groups, Copilot, Viva where applicable) Power Platform (Power Apps, Power Automate, Power BI – governance and strategy) The hybrid digital workspace (integration of collaboration tools with physical office environments) Key outcomes: Clearly articulated platform roadmap aligned to business priorities Defined usage patterns, guardrails, and architectural principles Transparent decision-making on platform evolution and deprecation 2. Platform Governance Own and enforce governance models covering: Usage standards and lifecycle management Workspace and application provisioning models (in coordination with the SAM team for licensing) Data ownership, permissions, retention, and external sharing rules The role ensures consistency at scale, balancing flexibility for the business with enterprise risk and compliance requirements. 3. Platform Engineering & Maintenance Provide leadership over platform stability and continuous improvement, including: Configuration baselines and policy management Release and change impact management for Microsoft 365 updates Reduction of recurring incidents through standardization and automation This role is accountable for outcomes, not hands-on administration, working through platform engineers and regional teams. 4. Legacy Reduction & Cloud Migration (Strategy Ownership) Own the strategy and direction for: Migration from file shares and legacy collaboration tools to SharePoint and Teams Replacement of legacy solutions (e.g. Access databases) with governed Power Platform solutions Definition and active burn-down of technical debt through a documented target-state architecture Execution may sit with regional or project teams; accountability for direction, standards, and success remains with this role. 5. Stakeholder & Cross‑Functional Leadership Act as the senior point of contact for M365 platform direction across IT and the business Partner closely with: Security teams (alignment, not ownership) Architecture and Infrastructure teams Regional IT leadership Vendor and Microsoft account teams Translate business needs into platform capabilities and constraints Explicitly Out of Scope The following are not owned by this role: End-user training and adoption (Learning function) License management (SAM team) Direct ownership of IT Security tools (e.g. Defender, Sentinel) AI strategy and AI training ownership (owned elsewhere) Hands-on execution of large migration projects (governance and oversight only) Operational monitoring of Teams meeting performance Success Measures Reduction in legacy collaboration platforms and file shares Compliance with M365 governance standards Platform stability and reduction in repeat incidents Clarity and adoption of standard collaboration patterns Stakeholder satisfaction with platform direction and decision-making Experience & Capability Profile Required Senior leadership experience managing enterprise collaboration or productivity platforms Deep understanding of Microsoft 365 and Power Platform at an architectural and governance level Proven experience driving standardization and reducing technical debt in complex environments Strong stakeholder management in matrixed, global organizations Desired Experience operating in large, post‑merger or highly distributed enterprises Familiarity with IT service management, change governance, and cloud operating models Ability to operate as a product leader, not a technical specialist Leadership Style Consistent with TD SYNNEX leadership expectations, the role emphasizes: Clear accountability and outcome-driven management Strong delegation and empowerment of teams Pragmatic decision-making over theoretical perfection Calm, credible leadership in periods of change At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!