M365 Senior Engineer

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. M365 Senior Engineer at Kyndryl are the backbone of our Digital Workplace. Our collaboration and productivity platforms are engineered to world‑class standards, and we continuously evolve them in partnership with Microsoft and our internal architecture community. As M365 Collaboration Senior Engineer, you will set the direction of the M365 roadmap, guide technical solutioning, and manage development and project resources where appropriate to bring best‑in‑class services to life. You will ensure that designs are reviewed and endorsed by the relevant architectural boards (TDA / ARB), that they dovetail with wider CIO initiatives and platform stakeholder needs, and that every solution remains compliant with our control framework. You will be involved early—when ideas are still forming—to assess what should be done and what can be done, to surface technical and timeline risks up front, and to shape the plan that takes an initiative from concept to reliable, secure, and supportable reality. You will work across the CIO team to align priorities and sequence delivery, partner closely with Microsoft on early adoption of new capabilities, and champion excellence in areas such as identity and access, security and compliance, governance, and device and application management. Beyond delivering solutions, you will educate, train, and mentor colleagues throughout the group so they better understand and support holistic M365 strategies that serve our 90,000+ colleagues globally. There are two halves to this role. First, leading current programmes and projects where you analyse issues, steer solution design, test, refine, automate, and integrate systems—ensuring that documentation and diagrams enable clean hand‑offs to operations. Second, driving long‑range strategic planning for M365 collaboration engineering and operational execution—setting standards, codifying best practices, and designing the governance that keeps our platform resilient, secure, and compliant. While your focus is M365, the role isn’t tied to a single technology silo; you’ll bring a broad perspective across platforms and infrastructure so that decisions are made with full context. This is a project‑based role with deep involvement across the lifespan of each initiative. You will collaborate closely with Architects, Technologists, and Project Managers, orchestrate delivery across teams, and manage resources where applicable to keep scope, quality, and timelines on track. You’ll balance client expectations with internal challenges, make visible contributions that others notice, and build trust through clear communication, crisp decision‑making, and consistent results. A frequent sign of success in this role is when stakeholders ask for the same leader by name—that’s the kind of impact you can have. Your Future at Kyndryl Kyndryl's focus on providing innovative IT solutions to our customers means that as a part of the Technical Specialist team, you’ll be working with the latest technology and will have the opportunity to learn and grow your skills. Whether you progress your career to a Technical Leader and Principal or migrate to other technical career paths such as an Architect or Data Scientist – we have opportunities you won’t find anywhere else. Main Responsibilities Implement, Configure & Enhance M365 applications like SPO, EXO, Teams with Architects Provides delivery and engineering management and ownership for Microsoft Office 365 based collaboration services to support global businesses spanning Teams, OneDrive, SharePoint, and ancillary products including Power Platform Integrate Azure App registration and Life cycle management Assist Architects in the development of solution roadmaps, product catalogues and vision for supported applications. Support and maintain key solutions: integrations, governance, and plugins. Day-to-day processes, documentation, KPIs, and reporting. Building plans and policies for Microsoft collaboration portfolio and associated ancillary services, strategies, and technologies alongside the Microsoft Architects Ensuring that key M365 product life cycles are understood, tracked, and communicated with appropriate remediation when required. Create & Maintain system documentation, testing, training, run books and post-deployment/upgrade assessments including regular system health checks for M365, including the mobile platform. Prepare KB articles and perform knowledge transfer to shift left the processes to helpdesk team Key Skills & Experience: In-depth technical administration knowledge and 8+ years’ experience in an engineering role. Candidate must have at least one area of M365 mentioned below as their core skill set: OneDrive for business & SharePoint Online Exchange Online M365 Security and Compliance Teams Technical Skills, Experience and Abilities (Must have): Advanced PowerShell scripting Have a deep technical knowledge of M365 Security and Compliance Experience in Azure AD, Conditional Access, MFA, Privilege Access Management, Enterprise mobility M365 Admin centre Azure App registration and Management Technical support and root cause analysis Preference would be given to candidates with experience on one or more of tools in a large enterprise: Azure Dev Ops Jira Service Now Power Platform Sharegate BitTitan Competencies Professional written and verbal communication skills Strong interpersonal skills, able to effectively engage at all levels of the company. Cultivate strong relationships and collaborative partnerships across teams. Positive attitude and passion for good user experience Ability to collaborate across globally dispersed teams Excellent analytical and problem-solving skills Excellent time management and organizational skills Who You Are Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Educational & Professional Qualifications Bachelor’s degree or equivalent in Computer Science, Engineering or other relevant field or have equivalent proven industry experience. Microsoft Certifications preferred. ITIL Foundation or higher is an advantage. Desirable Certifications: Microsoft 365 Certified: SharePoint Administrator (highly desirable) Microsoft 365 Certified: Exchange Administrator (highly desirable) Microsoft 365 Certified: Security Administrator (highly desirable) Microsoft 365 Certified: Teams Administrator (desirable) Microsoft 365 Certified: Collaboration Communications Systems Engineer (desirable) Microsoft 365 Certified: Endpoint Administrator Associate (desirable) Microsoft 365 Certified: Azure Fundamentals (desirable) Agile/SAFe certifications (e.g., Scrum Product Owner) a plus Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.