MA Clinic Supervisor

Job description

Position Summary The Clinic Supervisor provides day-to-day operational and administrative leadership for a multidisciplinary outpatient clinic. This position oversees front desk/administrative staff, clinical staff, and other clinical support personnel. The Clinic Supervisor is responsible for ensuring efficient clinic operations, high-quality patient care, staff performance, regulatory compliance, and a positive patient experience. This position reports to the Regional Director of Clinic Operations and includes the following specialties: Dermatology, Allergy, Surgery, Urogynecology/Pelvic floor physical therapy, Pulmonary & OBGYN. Some travel may be required, with the central location in Milwaukee, WI. Essential Responsibilities Provide direct supervision and leadership to front desk staff, RNs, MAs, and other clinic support staff. Oversee daily operations across multiple clinic departments and ensure effective coordination between administrative and clinical teams. Maintain staffing schedules, assignments, coverage plans, and workflows to meet patient and operational needs. Monitor patient flow from registration through discharge and identify opportunities to improve efficiency and reduce delays. Partner with physicians, advanced practice providers, RNs, MAs, and administrative staff to ensure effective communication and coordinated patient care. Assist in the recruitment, interviewing, onboarding, training, and evaluation of staff. Establish performance expectations and address attendance, performance, conduct, and workflow concerns appropriately. Ensure staff competencies and required training remain current. Promote consistent adherence to organizational policies, clinical standards, and other applicable regulations. Identify workflow issues and lead process-improvement and quality-improvement initiatives across departments. Address patient complaints and service concerns and work with appropriate leadership to resolve complex issues. Assist with facilitation of staff meetings and promote collaboration, accountability, and teamwork. Serve as a communication link between frontline staff, providers, clinic leadership, and organizational administration. Support implementation of new policies, procedures, technology, and organizational initiatives. Maintain a professional, respectful, and patient-centered work environment. Step into clinical or administrative functions as needed to support safe and efficient clinic operations. Qualifications High school diploma or equivalent required Medical Assistant certification (such as CMA, RMA, or equivalent) 3–5 years of Medical Assistant experience Previous supervisory or lead experience preferred Knowledge of clinical workflows, EMR systems, patient privacy, and healthcare regulations. Strong communication, organization, leadership, and problem-solving skills