Mail Services Specialist

Job description

Department: 10357 Enterprise Corporate - Mailroom Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: M-F 9am - 5:30pm Position Highlights: Location: Winston Salem, NC Full Time What We Offer: Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work. Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters. Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents. Retirement: Up to 7% employer-paid retirement contributions Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor's degree and up to $5,000 per year towards a graduate degree. What You'll Need: Valid applicable state driver's license required. Three years' experience in a mail services department preferred. Computer data entry experience required. Must have knowledge of hazardous regulations that relate to transporting dangerous materials. LICENSURE, CERTIFICATION, and/or REGISTRATION: Valid applicable state driver's license required. What You'll Do: Maintains optimum customer service environment in Mail Services window operations. Ensures customer service is top priority during window processing duty. Coordinates financial and statistical data for review by the Director, Controller's Office, and customers. Compiles accurate financial reporting of financial data and statistics related to departmental charges, metered postage, stamps, sales, inventory, bulk mailings, overnight shipping, office supplies, and machine service/contracts. Communicates with WFBH mail recipients. Addresses customer inquiries as they arise concerning charges, shipping, and delivery. Provides customers with resources and shipping information to facilitate productivity for department, customers, and final recipients. Resolves matters to prevent mail arrival delay to final destination. Trains Mail Services staff and assists staff with work activities as necessary. Ensures compliance with federal shipping regulations and safe transit of bio-hazardous materials. Serves as a work team leader. Provides encouragement and motivation to co-workers. Serves as a positive role model for co-workers. Skills/Qualifications: Excellent oral, written, and listening communication skills Communication skills adequate to assist customers, train staff, and conduct business in a professional manner. Must be able to lift heavy weight (50 lbs. to 70 lbs.) Administrative skills to provide adequate documentation, conduct employee conferences, answer telephones, balance figures, compile statistics, compose letters and memos, coordinate meetings, file material, data entry (at least 50 words per minute), maintain inventories, and maintain schedules. Machine skills to effectively operate photocopier, personal computer, fax, cash register, and calculator. Software operation skills in MS Excel, MS PowerPoint, mail management system, and/or other software packages required for job performance. Ability to analyze statistical data and form conclusions from the information. Work Environment: May encounter packages containing toxic, caustic, or bio-hazardous substances Subject to high traffic levels, many interruptions, and crowded conditions May be required to operate simple machinery and computer terminals Moderate noise level Handles absentee replacement on short notice Subject to long irregular hours Pay Range $22.50 - $33.75 Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.