Mailroom Specialist

Job description

JOB SUMMARY: The Mailing Services Specialist position represents a specialized role for assisting with the day-to-day operations of the Mailroom. This associate will primarily handle the more technical, and at times confidential, mailing processes. They must be able to work 20-28 hours a week during regular business hours. ESSENTIAL JOB FUNCTIONS: The employee in this position will have the following essential job functions: Manage the Mailing Services email by responding to and sending emails on a daily basis Problem solve unknown and/or questionable mail (e.g., letter mail, packages) Work closely with department offices for specialized projects requiring specific shipping solutions (e.g., Institution Advancement's grad boxes, donor mail and gifts) Conduct end of month finance reporting and process Business Reply Mail with Accounting Handle Mailbox Assignments, Removals, and Rentals Become proficient in Jenzabar, Google Sheets, and Pitney Bowes Maintain organized and efficient processes Oversee the distribution and collection of mailbox keys Maintain check-in and check-out procedures for mailboxes Order key copies Process forwarding mail by utilizing mail forwarding software in Jenzabar Keep student profiles up to date in mailroom systems Provide support to Assistant Manager with various administrative tasks as assigned GENERAL EXPECTATIONS: Possess a strong work ethic and proactive attitude Work to problem solve and find solutions Maintain spatial organization in the mailroom so that work flow proceeds smoothly Communicate well with students and offices Become proficient in POS systems, including Lightspeed, Pitney Bowes, Papercut Able to perform general associate duties when required Performs other duties as may be assigned by supervisor. EDUCATION: The person in this position should be pursuing a 4-year degree. EXPERIENCE: The person in this position preferably will have experience working in a fast-pace environment, preferably in a retail context. The person in this position should also have experience with customer interaction and problem solving. SUPERVISION: The person in this position will report to the Assistant Manager and Director of Retail Services. The person in this position will not supervise anyone. WORK ENVIRONMENT: The person in this position will work in a dynamic environment, often standing, sitting, bending and stretching, regularly lifting up to 40 pounds. EQUIPMENT: The person in this position will use standard office equipment, cash registers, dollies, and postal scales and meters.