Mainframe Automation Senior SME

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role As a Mainframe Automation Senior SME at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world. There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Key Responsibilities : Participate in Project Services and Application Services initiatives, providing technical expertise and automation solutions to support business and operational objectives. Collaborate with project teams to design, develop, and document workflow processes, ensuring alignment with operational and technical requirements. Act as the Problem Owner for critical incidents, driving resolution efforts across technical towers and operations teams, while identifying opportunities for process improvement and proactive notification mechanisms. Perform root cause analysis, problem determination, and remediation activities within established SLA commitments. Develop and maintain comprehensive workflow documentation, including process dependencies, prerequisites, follow-on activities, and resource requirements necessary for successful execution. Design, implement, administer, and support CA OPS/MVS and IBM System Automation (SA) for z/OS environments, including automation policies, automation tables, AOF rules, startup/shutdown automation, and platform migrations. Provide automation solutions using OPS/REXX, REXX, and policy-based automation frameworks to reduce manual intervention and improve service reliability. Perform installation, maintenance, upgrades, testing, and support of automation products, including OPS/MVS, IBM SA z/OS, NetView, OMEGAMON, and related automation infrastructure. Support and execute GDPS implementations, upgrades, disaster recovery testing, and high-availability automation initiatives. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 10+ years of experience in Mainframe Automation. Advanced knowledge of z/OS / MVS Operating Systems. Advanced proficiency in JCL, TSO, SDSF, JES2, and SYSVIEW. Advanced knowledge of IBM Utilities and IBM-supplied programs. Advanced proficiency in REXX, CLIST, and OPS/REXX scripting. Advanced experience administering and supporting CA OPS/MVS automation environments. Advanced experience administering and supporting IBM System Automation for z/OS (SA z/OS), including automation policies, automation tables, startup/shutdown automation, and event management. Advanced knowledge of IBM NetView, OMEGAMON Suite, and Tivoli Enterprise Portal (TEP). Experience with automated event and alert management in enterprise mainframe environments. Proficiency in workload scheduling tools such as CA7, Zeke, Zara, and Zebb. Experience performing automation product installations, upgrades, maintenance, and migrations. Knowledge of GDPS, disaster recovery processes, and high-availability automation solutions. Preferred Technical and Professional Experience Experience with Control-M, TWS, or other enterprise scheduling tools. Experience implementing mainframe automation modernization initiatives. Knowledge of monitoring, performance management, and proactive alerting solutions. Experience supporting multi-LPAR environments and large-scale enterprise infrastructures. Exposure to automation integrations across infrastructure, middleware, database, and application platforms. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.